Technical Trainer on SAP BusinessObjects Data Services, Information Steward, Information Platform Services and All In One SAP Templates. Train college graduates and experienced hires to become professional Data Migration Consultants. Includes all transforms, functions, scripts, datastores, projects, jobs, etc. Training includes HIPPA awareness and data privacy, soft skills such as Time Management, Business Writing, Coaching and Feedback, Cultural Differences, EEO and others. Assessed training needs, worked with subject matter experts and management, developed training material and instituted a training material documentation, publication and storage system utilizing SharePoint. Created reference guides for Sales Training. Acted as Training Coordinator for entire organization.

Instructional Designer/Developer/Trainer contracting to develop and deliver training for a large enterprise help desk. Update and deliver training material for HP Service Manager Service Desk Agents. Deliver classroom training which includes both basic hardware/applications and OS training along with training for Enterprise Help Desk including network troubleshooting, Remote Access, Connected PC Backup, Microsoft Office support, network/application access and multiple applications.

Subject Matter Expert, and Technical Trainer for US Postal Service Flats Sequencing System (FSS) at USPS National Center for Employee Development. Developed Student Training Manual, Instructor Guide, Graphics and support material on software and hardware used to control the mechanics and electronics of the FSS. Wrote SQL scripts. Utilized and taught Oracle 10g Data Guard, network theory and components (Ethernet, CANopen, Interbus), Optical Character Recognition, mechanics and electronics of the FSS. In conjunction with USPS and Northrop Grumman Corp. worked the project from courseware development through validation and turnover.

Certified instructor for SAP/Business Objects Crystal Reports, Web Intelligence, Universe Design, Desktop Intelligence, and Data Integrator, Computer Associates Unicenter Desktop and Server Management, (Unicenter Software Delivery, Asset Management, Remote Control), Asset Portfolio Management, CleverPath Portal, CleverPath Reporter, Eureka Reporter, McAfee Consumer Products. Develop and teach Classroom and Online courses and consult on customer product requests including report building and application tuning.

Consultant (pre-sales/post-sales) for Business Objects, Computer Associate and other products including Unicenter Software Delivery, Asset Management, Remote Control, Database Reporting Tools, and Portal Technology. Software installation and configuration as well as development of instructor led classroom courseware, e-Learning courses and Computer Based Training. Assess product for implementation, training requirements, and corporate needs. Determine approach and time requirements for training or configuration. Develop documentation and technical knowledge. Manage project, time and budget.

Instructor and Consultant (pre-sales/post-sales) for Computer Associates' Unicenter Software Delivery, Asset Management, Remote Control, Database Reporting Tools, and Portal Technology. Installation and configuration as well as development of instructor led classroom courseware, e-Learning courses and Computer Based Training. Coded VB scripts to web enable legacy systems, Y2K coding and testing. COBOL, VB, JAVA script.

Provided new development, maintenance, and on-call support on business systems written in COBOL and COBOL II at the Hertz Data Center and Call Center. Applications included Human Resources (Payroll, W2/1099 creation), Tax Accounting and others. Wrote test and production JCL. Supported applications accessing DB2 Version 4.0 and IDMS. Utilized CICS, FileAid, FileAid2, QMF, SPUFI, Xpeditor, Easytrieve Plus and Changeman (change control) throughout the development cycle. Served as MIS Facilitator, a liaison position to coordinate between Y2k Project Office and Application Programmers and Contractors.

Supported effort to automate the College of Continuing Education's registration, enrollment, and scheduling processes while a student at the University.

Managed a staff of five word processors for the air traffic control training program. Designed and implemented the Quality Assurance Program in the Air Traffic Control training curriculum for the FAA and University of Oklahoma. CONFIDENTIAL CLEARANCE required.