Ann Steitz Email & Phone Number

Medical Account Representative: Inbound calls concerning commercials for medical supplies offered through authorized Medicare suppliers. Offer and describe medical equipment, supplies and insurance according to needs asked and implied. Verified customer information to include insurance and required approval of said supplies and equipment. Provide customer courtesies according to established protocols and procedures; maintain records as requested.TCE Account Representative Inbound calls concerning auditions for the entertainment industry. Book responders in accordance with date, time, location and products for determined opportunities. Provide customer courtesies according to established protocols and procedures; maintain records as requested.

Working with small established and startup companies and shops ( environmental, HVAC, tobacco, medical supply, grant masters ). Purchasing: furniture, computers, software, inventoryDevelopment: designing and developing individual company graphics for letterhead, brochures, flyers, business cards and products Bookkeeping: bank reconciliation, AR/AP, invoicing as needed Accounts: establish accounts with local vendorsResearch: benefits for small companies, marketing options, customer databaseWrite/edit: document control procedures, office SOPs, proposals, statements and business plansCorrespondence: letters, memorandums, technical reports, proposals (general industry and government), affidavits, resumes (creating, editing and proofing), calculations PhotographyGraphic: to include disc designPersonal assistant: in all matters of home and business

Upsell for cable company. Provide customer courtesies according to established protocols and procedures.Maintain daily and weekly records of progress of clients receipt of information and products. I discovered I am a "customer service" "how may I help you" vs. "I need to speak to the owner" and "you don't use a computer at your business?" kind of person. I had excellent training at Infinity and also great references; however, I am the customer service oriented telecommunications person and am waiting on a new contract for such a position.

Great customer service and reception as well as create administration. Answered phones and greeted customers. Assessed issued and scheduled for work to be done on vehicles. Worked with service technicians on schedules and parts. Ordered automotive parts daily with cost and product in mind. Created, billed and collected invoices for services rendered at shop. Collections. Maintained inventory of orders and parts for monthly reporting.

Assistant Owners/Partners and reported to Department of OperationsBookkeeping: QuickBooks and switch to Deltek Vision - AP/AR, expenses, disbursements, monthly invoicing, timesheet reporting, project and client maintenance, vendorsOffice calendars, travel arrangements, correspondence (response to comments, calculation reports, etc.)Licensure - calendar renewals, applications for COA, SOS, Professional Engineers, Professional Surveyors, Professional Landscaping and Professional AssociationsPlotter and printer scanning, archives, copies and production, maintenance information and suppliesNew employee orientation, reception backup, daily mail, FedExMiscellaneous projects as requested

Assist VP of National Accounts; VP of Southeast Region, Operations, Senior Staff of the Southeast CenterMake travel and conference arrangements, maintain Outlook correspondence, calendars, events, contactsImplemented new procedures to streamline operations to achieved substantial cost savings Create and establish editing procedures for quality documentation, presentation, proposals, technical reports, correspondence and troubleshoot document/software issuesSoutheast Service Center Gatekeeper - information input and distribution, event planning and coordinationConduct new employee orientations, handle HR sensitive material for SE offices, QM Specialist backupGeneral office administrative duties, document production, files, supplies and backupJuly 2003 – September 2003 Legal Assistant to the Corporate Counsel Syngenta – Office Team Preparation, comparison and production of corporation agreements and understandings, presentationsMaintain department chronological file, corporate minutes, and corporation files Schedule travel and teleconferencing; Maintain Outlook calendar, events and contactsUpdate and maintain Contract Management database, Create spreadsheet concerning status of corporate agreements and licensesReconcile expenses, departmental billing, Order supplies, equipment, Work with Licensing as needed

AR/AP in QuickBooks and began Peachtree program switch for CPAWorked collections for current services, contract situations and recovered prior yearWork with field supervisors in scheduling of crews and ordered supplies for site workMaintain conversations/documentation with Contractors about quality control/quality assuranceScheduled service calls and reconciled invoicing and all aspects of customer serviceResearch and establish office policy and established benefits for employeesResponsible for daily operation of the office and shopPart of team to reconstruct prior office accounting and filingOffice closed due to owner disbursements and reopened service department by single owner.

Law and Real Estate Closing Office Administrative Assistant working with second mortgage procedures: Set appointments in office, and coordinate mobile notaries, lenders and borrowers for all NC counties; Work with abstractors across North Carolina/record incoming info for closing packages and title work; Prepare and assist with distribution of funds, document distribution and payoff information Global Services Network Program supporting VP and Directors/Program employees; Scheduled national and international conference via available sites, travel needs, video and teleconferencing for individuals and overall program; included arranging catering at sites as needed. Maintained program and individual calendars. Made national and international travel arrangements and acquired any needed travel documents; Reconciled expense reports using the Extensity reporting system Construction Site Administrator for Ashley Park Apartments, Raleigh, North Carolina. Reorganize and complete the project work for project manager and three site supervisors. Forecast/preparation of documents for disbursement of monthly draw and office expenses. Worked with vendors and subcontractors on daily and long-term issues; scheduled temporary labor and tracked hours; scheduled inspections and permitting as required, delivered and recorded documents as needed. The site was complete in August 2002.

Greet clients, answer and route telephone calls, handle vendor callsOffice and project correspondence to include field reports, letters, proposals, agreements, specifications, calculations, surveys, studiesDaily invoicing/record keeping (QuickBooks), aging, effort reports, timesheets, calendars and contactsWrote, edited, and proofed current office SOP and Statement of QualificationAssisted Office Manger with Human Resources by writing/editing correspondence/creating formsResponsible for expense reports, project listings, document production, and filingThis office closed and downsized to owner operation only.

Certificate Of Completion, Medical Billing And Coding, A+

Course presented by Ms. Qwendolyn Thompson, Professional Development Coach, Vision Medical Billing Services.

Technical Writing And Editing, English, Human Resources, A