Ann Stokes Email & Phone Number

I am an accomplished customer service-related business professional with extensive experience providing a level of service designed to drive the achievement of key organizational service-related business goals and objectives. I am skilled at delivering a level service recognized as “second to none” designed to create a positive customer experience while driving increases in both satisfaction and loyalty. In addition, I bring demonstrated strength building professional relationships with business partners and stakeholders, including customers based on open lines of communication and the level of support provided. I am continually recognized for the ability to deliver impactful results while leading in fast-paced, dynamic business environments. Areas of Expertise Include:Business Solutions • Customer Service Leadership • Service ExcellenceCustomer Relationships • Business Partnerships • Customer AdvocacyTime Management • Customer Communication • Mutually Beneficial SolutionsWritten & Verbal Communication • Customer Needs Analysis • Strategy & ExecutionProblem Resolution • Probing Questions • Attention to Detail

• 

  Flight Attendant

  Southwest Airlines

  1994 - Present - Denver, Co

  • Provide exceptional levels of service in line with company standards to create a positive customer experience and to drive increases in both customer satisfaction and loyalty.• Greet passengers in a professional manner while serving as the face of the company to traveling passengers.• Deliver wide-ranging passenger support related to the onboarding process, the flight experience, and the departure of the plane. • Correctly demonstrate the proper safety procedures related to the plane, serve food and drinks, and help passengers with their luggage as needed.• Maintain open lines of communication with the flight crew, including the pilot regarding all flight-related information. • Offer comprehensive passenger direction in the case of an emergency and answer any questions regarding the flight in a timely manner. • Work in collaboration with other members of the flight crew, including fellow flight attendants, to ensure 100% customer satisfaction at all times. • Responsible for the safety of the passengers, the overall travel experience, and the resolution of problems.

• 

  San Diego State University

  Public Administration