I became an Avon Ind. Representative to build a business for retirement income when I took over my daughter's business when she obtained a new full-time job and devoted her time to that - now she's my helper!With Avon I can work the hours I want when I want and still earn extra money. Avon has fabulous researched make-up products, items for women and men, children and the home too! It's fun, I meet lots of new people and my co-representatives are some of the most helpful people I've… Show more I became an Avon Ind. Representative to build a business for retirement income when I took over my daughter's business when she obtained a new full-time job and devoted her time to that - now she's my helper!With Avon I can work the hours I want when I want and still earn extra money. Avon has fabulous researched make-up products, items for women and men, children and the home too! It's fun, I meet lots of new people and my co-representatives are some of the most helpful people I've met.Being a Mentor allows me to use my one of my Strength Finder Strengths - Developing Others. Find my eStore here: www.youravon.com/annstoneBecome a Representative here: www.startavon.com Reference code annstone Show less

Independent Avon Representativewww.youravon.com/annstone

Identified gap that resulted in a Risk Management review and updates to the Control BG&P.Performed independent testing of CCB Staff Functions RCSA Controls using random sampling. Facilitated test walk through providing control test updates; process improvements; held status/closing meetings with LOB. Written test scripts; documented testing results in AL and SharePoint. Developed relationships with Sr. Leadership and business partners.

Volunteering with the Master Gardeners Educating our local communities.

•Met Control Review deliverables, objectives and requirements around procedures. Led documentation, formatting and review of entire Help Desk Procedures to include initial writing of procedures, re-validate and test with associates; ensured accuracy before final approval and posting to procedure database.Delivered coaching and feedback regarding individual Quality Audits with specialists. Met daily deadlines by utilizing and adjusting staff where volumes dictate, in fast-paced… Show more •Met Control Review deliverables, objectives and requirements around procedures. Led documentation, formatting and review of entire Help Desk Procedures to include initial writing of procedures, re-validate and test with associates; ensured accuracy before final approval and posting to procedure database.Delivered coaching and feedback regarding individual Quality Audits with specialists. Met daily deadlines by utilizing and adjusting staff where volumes dictate, in fast-paced Operational units. Maintained/ increased both customer and employee satisfaction, managed to performance metrics (service level, staff schedule adherence, etc.) and meeting business objectives.Met day-to-day business objectives by leading the team, wrote and administered performance appraisals, maintained employee records. Communicated the status of the business directly with management and collaborative teams across the organization.Escalated Client Facing issues/concerns to PC or RM team.Managed the successful completion of several client migrations to Payment platforms Show less

Collaborated with Program Coordinator team; created and maintained Rejected Application reports, assisted Government Agency Program Coordinators with cardholder accounts..

Client Service Analyst, New Accounts; general supervisory tasks; maintained workflow, employee files and managed temporary employees through agency and Beeline.Collaborated with Management or process owners to streamline and identify best practices creating efficiency's with exception processes such as statement requests and general mailbox requests. Presented MBR for Line of Business to Management team.Led the successful conversion of Travel Rewards to new platform

• Remittance Processing Team Manager, lead a team of up to 18 direct reports.• Provide daily and monthly feedback, coaching and career development planning.• On-going daily collaborations with peers in unit to ensure daily production deadlines were met. • Interview and make hiring decisions.