I handle inbound calls from prospective, current, and past passengers that need assistance in creating or amending a new or an existing cruise booking before sailing up until the day of embarkation; including but not limited to answering queries, providing updates and general information, resolving booking concerns, receiving payments, and booking flight, transfers, shore excursions, additional cruise products and special services.

I started as a Customer Service Representative first for a retail account, where I handle inbound calls from new and current customers that require assistance regarding purchased products and delivery, and other concerns regarding the brand including documentation of the contact and transference of misrouted calls to the appropriate department of concern, and for a health care account, where I assist providers regarding a medical claim. After completing my probationary period of 6 months with an exceptional record, I was given the opportunity to be advanced in an administrative role in the Recruitment Department where I worked as a Talent Acquisition Sourcing Associate. I am responsible for the management of the sourcing, recruitment, and selection process up until onboarding of candidates, and the management of the division's programs and activities. I execute marketing activities for current available roles, and conduct outbound calls to interested applicants and other administrative tasks.

I manage the organisation from planning to execution of store events such as birthday parties for clients, the enforcement of all food safety and sanitation requirements and health and safety programs, the food handling in beverage and fry stations, the maintenance of cleanliness and orderliness of the store, the order taking and processing, and the receipt of payments and presentation of the original receipt.

I oversee the planning and execution of all marketing and advertising activities to boost company sales of travel products and services including conceptualization, designing, and publishing of marketing and advertising content, the conduct of personal selling to prospective clients, and the management of daily administrative tasks such as handling client inquiries and concerns, booking flights, accommodations, restaurants, tours, and transportation, assisting with passport and visa processing, and organizing of records and documents.