As the Consulting Leader for Civica’s LG and CX business, I have the privilege of leading an exceptional team. My role encompasses supporting customer relationships, overseeing projects, and managing financial aspects. Collaborating with senior leadership, our primary focus is on upskilling the team to skills and delivery development, drive innovation, and enhance process efficiency, ensuring we achieve customer satisfaction with every successful project.

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Collaborating closely with both the AWS Global and Local teams, I spearhead the recruitment and cultivation of our team of Engagement Managers. Concurrently, I am deeply involved in the continual refinement and enhancement of mechanisms and tools geared towards optimising the achievement of Customer Business Outcomes for our valued clients. This multifaceted role requires a blend of strategic foresight, cross-functional collaboration, and a keen understanding of customer needs and industry… Show more Collaborating closely with both the AWS Global and Local teams, I spearhead the recruitment and cultivation of our team of Engagement Managers. Concurrently, I am deeply involved in the continual refinement and enhancement of mechanisms and tools geared towards optimising the achievement of Customer Business Outcomes for our valued clients. This multifaceted role requires a blend of strategic foresight, cross-functional collaboration, and a keen understanding of customer needs and industry trends. Through proactive engagement and the implementation of innovative strategies, we strive to exceed customer expectations and drive sustained business success in partnership with AWS. Show less

As a Senior Executive in charge of professional services within Emerging Technologies, my role encompassed two main areas:I oversaw the delivery of top-tier consulting expertise to our clients while nurturing the growth and development of our team. Ensuring high-quality service delivery and fostering a culture of continuous improvement are key priorities.Additionally, I was committed to innovating and simplifying AWS systems and processes. This involves optimising our Go-to-Market… Show more As a Senior Executive in charge of professional services within Emerging Technologies, my role encompassed two main areas:I oversaw the delivery of top-tier consulting expertise to our clients while nurturing the growth and development of our team. Ensuring high-quality service delivery and fostering a culture of continuous improvement are key priorities.Additionally, I was committed to innovating and simplifying AWS systems and processes. This involves optimising our Go-to-Market strategies, refining talent acquisition methods, facilitating knowledge transfer between teams, and ensuring alignment with global practices and commercial teams.In essence, my focus lies on delivering exceptional services while driving operational efficiency in the dynamic landscape of Emerging Technologies. Show less

In my role, I oversaw the core delivery team, comprising over 160 members, responsible for delivering key Cisco Technologies. I successfully incorporated elements of both offshore and onshore delivery models, enhanced the centralised quoting mechanism, and prioritised skills acquisition and employee development initiatives. This team played a significant role in driving the Cisco Customer Experience Transformation program; CX - Customer Success , making them integral to the overall… Show more In my role, I oversaw the core delivery team, comprising over 160 members, responsible for delivering key Cisco Technologies. I successfully incorporated elements of both offshore and onshore delivery models, enhanced the centralised quoting mechanism, and prioritised skills acquisition and employee development initiatives. This team played a significant role in driving the Cisco Customer Experience Transformation program; CX - Customer Success , making them integral to the overall success of technology deployment efforts. Show less

In my role, I spearheaded the transformation of Cisco's Professional Services in alignment with the global initiative. This involved recruiting and deploying a high-performing team of technical and consulting specialists dedicated to delivering adoption information. Our goal was to ensure that Cisco's customers possessed the knowledge necessary to deploy all product functionalities effectively, thereby maximising their return on investment.My focus extended across enterprise networking,… Show more In my role, I spearheaded the transformation of Cisco's Professional Services in alignment with the global initiative. This involved recruiting and deploying a high-performing team of technical and consulting specialists dedicated to delivering adoption information. Our goal was to ensure that Cisco's customers possessed the knowledge necessary to deploy all product functionalities effectively, thereby maximising their return on investment.My focus extended across enterprise networking, security, data centre, and collaboration verticals. Central to our approach was a high emphasis on customer satisfaction and fostering meaningful interactions between customers and Cisco's Customer Experience team. This ensured that our services not only met but exceeded customer expectations, driving value and success in our partnerships. Show less

In my capacity, I led the ANZ Service Delivery Leaders to champion a quality customer experience across Business, Innovation, and Operational outcome-based solutions. Our focus was on delivering impactful solutions to both customers and partners, driving tangible results and fostering long-term relationships.I provided thought leadership to Cisco Sales Teams, Cisco Partners, and Customers, guiding them in defining successful programs of work. Emphasising a shift from traditional… Show more In my capacity, I led the ANZ Service Delivery Leaders to champion a quality customer experience across Business, Innovation, and Operational outcome-based solutions. Our focus was on delivering impactful solutions to both customers and partners, driving tangible results and fostering long-term relationships.I provided thought leadership to Cisco Sales Teams, Cisco Partners, and Customers, guiding them in defining successful programs of work. Emphasising a shift from traditional hardware vendor delivery models to more software-defined programs, particularly in the leading and emerging technology space of IoT, Security, and Software Defined Networks, was a key aspect of our strategy. By embracing these innovative approaches, we aimed to unlock new opportunities and stay ahead in a rapidly evolving technological landscape. Show less

As a Senior Executive, I held responsibility for overseeing all aspects of the professional services practice throughout the ANZ region. This encompassed providing support during sales, ensuring the delivery of consulting services, and facilitating educational initiatives.My primary focus was on managing customer success, including Day 2 services contracts, and monitoring the financial metrics for the region. Additionally, I prioritised establishing regional alignment with the software… Show more As a Senior Executive, I held responsibility for overseeing all aspects of the professional services practice throughout the ANZ region. This encompassed providing support during sales, ensuring the delivery of consulting services, and facilitating educational initiatives.My primary focus was on managing customer success, including Day 2 services contracts, and monitoring the financial metrics for the region. Additionally, I prioritised establishing regional alignment with the software license sales organisation and the product roadmap.Central to my role was the development and implementation of core processes aimed at successfully managing the business. These processes were designed to optimise operational efficiency and ensure that our services met and exceeded customer expectations while driving business growth. Show less

In my role, I assumed full responsibility for overseeing all aspects of a Professional Services Practice across the APAC region. This encompassed managing the profit and loss (P&L) statements, strategic planning, organising, and leading the team.One of the key responsibilities was to support pre-sales demonstrations and subsequently ensure the successful delivery of solutions to clients. I held ultimate accountability for all implementations within the region, overseeing a structured… Show more In my role, I assumed full responsibility for overseeing all aspects of a Professional Services Practice across the APAC region. This encompassed managing the profit and loss (P&L) statements, strategic planning, organising, and leading the team.One of the key responsibilities was to support pre-sales demonstrations and subsequently ensure the successful delivery of solutions to clients. I held ultimate accountability for all implementations within the region, overseeing a structured organization comprising Project Managers, Implementation Consultants, Technical Teams, and Help Desk Operations, totaling over 50 professionals.By fostering collaboration and strategic alignment within the team, we aimed to consistently deliver high-quality solutions that met and exceeded client expectations while driving business growth and success in the APAC market. Show less

In my role as a Services Accounts Manager, I held responsibility for ensuring the success and adoption of JDA products and services among our customers. This encompassed overseeing various offerings including Cloud Offers, Consulting Services, Education/Training, and Innovation Advisory.My accountability extended from opportunity discovery through the pre-sales process and proposal to contract negotiation. I worked closely with clients to understand their needs, identify opportunities… Show more In my role as a Services Accounts Manager, I held responsibility for ensuring the success and adoption of JDA products and services among our customers. This encompassed overseeing various offerings including Cloud Offers, Consulting Services, Education/Training, and Innovation Advisory.My accountability extended from opportunity discovery through the pre-sales process and proposal to contract negotiation. I worked closely with clients to understand their needs, identify opportunities for improvement, and tailor solutions to meet their specific requirements.By fostering strong relationships and providing strategic guidance, I aimed to drive customer success and ensure the effective utilisation of JDA products and services. This involved facilitating seamless transitions from initial engagement to ongoing support, ultimately contributing to the long-term satisfaction and loyalty of our customers. Show less

As the Operations Director, my primary responsibility was ensuring the successful delivery of multiple RedPrairie solutions, with a predominant focus on warehouse and retail applications, including eCommerce and Front Office solutions. Additionally, I oversaw business operations and commercial reporting functions.During the merger with JDA, I led the RedPrairie team through the transition, ensuring alignment with JDA's processes and objectives while maintaining operational efficiency… Show more As the Operations Director, my primary responsibility was ensuring the successful delivery of multiple RedPrairie solutions, with a predominant focus on warehouse and retail applications, including eCommerce and Front Office solutions. Additionally, I oversaw business operations and commercial reporting functions.During the merger with JDA, I led the RedPrairie team through the transition, ensuring alignment with JDA's processes and objectives while maintaining operational efficiency and continuity in service delivery.My role involved strategic planning, resource allocation, and ensuring adherence to project timelines and quality standards. By fostering collaboration and driving operational excellence, I aimed to optimise client satisfaction and support the growth and success of the organisation amidst organisational changes. Show less

Roles Include:Customer Service and Logistics Manager at Greens General FoodsLogistics Manager at Elf Ato ChemAccount Manager at Gluck Forwarding (Aquired by Toll Logistics)Customer Service at Direct Container LineProfessional Services Director at MARC Global