• Facilitate all Agile ceremonies• Interact with customers to gather system requirements.• Serve as a resource and/or participant in business process re-design activities. Assists the customer in determining if and how system enhancements may improve process flow and business function.• Define the system and functional requirements of the product.• Perform application, system, and regression tests.• Responsible for creating business requirements and system documentation, as well as contributing to end-user and project management documentation.• Works with quality assurance and programming teams to ensure changes are migrated into production correctly.• Interacts with technical teams to convey business requirements.• Works with industry research groups to prepare for product trends.

Collaborating with multiple stakeholders to facilitate information gathering sessionsEnsuring business needs are satisfied within a given technical solutionConducting business process assessments; determine as-is statePerforming gap analysis; creating future state roadmap and transition plansCreating diagrams and models to provide additional clarityMentoring and leading junior BAs on projectsCoordinating User Acceptance Testing; assisting with issue resolutionAssisting in project vision refinement and prioritization

Drive assigned implementation projects through to successful go-live, acting as Engagement Manager.Work closely with the Product team to understand each customer's unique implementation needs.Create Professional Services project plans for new customer onboarding.Create and distrube project status reports for each implementation on a regular basis.Act as primary point of contact for assigned projects.Manage customer experience at both the executive level and project level to minimize problems and maximize satisfaction.Advice customers on best practices for using products and services in an efficient and effective manner.Collaborate with other Implementation Project Managers to maintain/update Professional Services implementation materials.

Developed high level and/or detailed storyboards, mockups, use case scenarios, and task flows to effectively communicate design ideas, impacts, and interactions, based on product and business requirements.Analyzed and wrote clear, concise, thorough business requirements, from business operations and customers, for user interface impact, and rapidly iterated through UI design proposals to meet the requirements.Worked directly with customers to define requirements, test completed products, perform user acceptance testing (UAT), and coordinate beta program for designated projects.Worked with the development team to manage implementation of proposals from requirements sign-off through Development and Quality Assurance cycles to production.Assisted in development of techniques to conduct user centered research: focus groups, observations, and interviews.Prepared documentation for internal programs, includes creating training programs and documentation to be used to launch new product or feature across organization.Prepared documentation for external customers, includes quick reference guides, user/help documentation, training programs, etc.Analyzed existing business processes and provide recommendations for improvement. Constructed and maintained process flow diagrams to provide visual representation of activities and relationships. Consultant on cross functional projects, including but not limited to new products, systems mplementations, and execution of operational initiatives to develop optimal business rules and workflows. Assisted in design, facilitation, training and communication of process improvement initiatives using Six Sigma practices. Identified and implemented measurement standards to ensure business objectives are met using Six Sigma practices. Developed and maintained business and workflow rules in Business Rule and workflow engines. Advocated usability standards and customer experience in all areas.

Analyzed high-level business and user requirements by developing an understanding of client objectives, assessing their business strategies and needs, in relation to their objectives. and wrote them into functional requirements. Wrote requirements specifications according to standard templates, using simple language clearly, unambiguously, and concisely. Followed current requirements practices, and provides suggestions for continuous improvement. Tested all aspects of software from the perspective of functionality, usability, reliability, integration and performance. Assisted in diagramming processes and provides documentation of Quality Assurance activities as needed. Validated compliance with system specifications, documented quality assurance and test plans. Worked proactively with development teams to ensure built-in quality throughout the entire project development and implementation process. Maintained an in-depth understanding of the software products from a functional testing standpoint. Makes suggestions to increase efficiency in Quality Assurance and to ensure that deadlines are met. Worked to foster a cooperative team environment. Kept management well informed of activities and any significant problems. Utilized appropriate communication tools based on company standards. Responded to client requests, both internal and external, in a timely and professional manner. Identified and championed resolution of quality issues. Continuously monitored progress of projects in terms of the status of the project plan and kept all stakeholders informed of the progress.Assumed responsibility for ensuring that professional business relations are established and maintained with clients and vendors.

Provided product calibration and analyzation support for automotive, marine, and military customers. Participated in the development of future products’ enhancements with developers located globally.Provided customer service via phone, email, web casts, and on-site for the following:Software and hardware functionality, testing, troubleshooting, and upgradesLicensing issuesProgramming assistance

Treasury Management Sales RepresentativeAssisted Sales Officers in developing and completing proposals of new and current business opportunities.Provided support to customer, sales and lending officers, and implementation group.Participated in projects with the product management.Coordinated product implementations including hardware and software packages, prepared and finalized legal documentation and follow-up with customer.Reviewed analysis statements for loan officers and created special pricing proposals for existing customers.Interfaced with customer service to satisfy customer requests. Senior Support AnalystProvide operational and technical support for internal and external customer in various bank markets.Processed customer requests including maintenance and new set-ups.Monitor numerous data file transmissions including service level times and file contents .Participated in major projects, including customer platform conversions, acquisition and relocation of wire. transfer process, product testing, test scripting, and issue documentation.Customer Service RepresentativeProvided excellent and professional customer service to commercial and retail customers.Processed applications from branches and created business customers with ATM and debit card accounts.Automated manual processes with integrated macro forms and templates.