Ann Wolter Email & Phone Number

New York, Ny, Us

New York, New York, United States

Global Services Group Rotation Program • Write and execute SQL code to analyze 100k+ data sets and listened to 200+ calls for strategic recommendations for Project Lancelot aimed at exploring channel containment and journey resolution for our Premium Products • Refresh the US Corporate Favorites list to speed up processes and the Call Handling Time (CHT)• Improve an intake process for Voice requests by remodeling the submission method, creating the post submission analysis and creating a prioritization plan• Analyze ~200 chat transcripts to help create a CBA for how a Chat improvement will decrease CHT metrics • Interview and help select a future colleague for a TWA Analyst Position

New York, New York, United States

Global Services Group Rotation Program• Developed a detailed change management framework for Customer Care Professionals across teams and markets standardizing the way in which the teams deliver the enterprise’s change initiatives• Organized the feedback and recommendations from Operations, Global Learning and Knowledge Management and various Global Business Integration Teams into presentations for senior leaders which included recommendations and findings to be gathered into a change management playbook • Researched various change management, adult learning, training retention and soft-skill development principles to identify areas of opportunity, such as shortening the length of our trainings by 1/3, creating a training retention model which did not previously exist and providing 10+ recommendations for changes which implemented

New York, New York, United States

Global Supply Management Intern • Planned and executed American Express’ first ever in-person and virtual Diverse Supplier Fairs to help the company meet their enterprise-wide goal of increasing spend with outside, diverse suppliers to $750 million annually • Coordinated all planning by analyzing any post-event data analytics, training 40+ outside suppliers on presenting to American Express teams and keeping a detailed tracking system for invitations, RSVPs and presentations

Washington, District Of Columbia, United States

• Ran the brokerage’s social media accounts and curated marketing materials such as presentations and emails on listings• Assisted the brokerage with site visits and meetings to promote new listings, newly built construction, and sold listings to better communicate with clients, builders, and architects • Assessed comparing properties in the area to help determine accurate selling price to better market newly built construction and previously built homes

Birmingham, Alabama, United States

• Ran the boutique’s social media accounts, which had a 13,000 person following, by posting photos and communicating with followers• Oversaw events, such as large trunk shows and parties, in order to promote the boutique and grow the customer base • Organized 100’s of clothing items by brand name to allow for an easier customer shopping experience for customers• Assisted customers looking for merchandise, returning clothing, and buying items

Birmingham, Alabama, United States

• Created 2-3 social media posts weekly by taking photographs, modeling in photographs, and coming up with creative post captioning for Planet Fundraiser, a local start-up incubator which aided groups, such as schools, teams, and nonprofit organizations in raising money from local businesses and restaurants • Spearheaded giveaways for the company’s clients by creating social media posts, crafting gifts, contacting the winners, and communicating with companies that were represented on the Planet Fundraiser App

Birmingham, Alabama, United States

• Organized an auction of over 100 items ranging from prices of $50-$10,000 for yearly fundraising event, The Hope Gala• Assisted the business department by reaching out to local businesses to ask for auction items, planning events for cancer survivors, and making phone calls to locals to gain more support for the nonprofit

Bachelor Of Science - Bs, Business Administration

Activities and Societies: Connolly Entrepreneurship Society, General Activities Board (Marketing and Publicity Team), Kappa Kappa Gamma

Education record