Worked on Forever Winter, a co-op tactical survival horror shooter released in September 2024.Designed the save and progression storage systems for safe, secure and reliable onlineand offline gameplay, using an encrypted SQLite database as a data encoding format forspeedy changes, easy debugging, and high reliability.Built systems and UI for session-browser-based matchmaking to allow users to easilyplay together, troubleshot and optimized networking for peer-to-peer multiplayer.Developed deep player progression systems in partnership with gameplay designers,created blueprint and C++ interfaces to allow designers and other engineers to quicklyand easily integrate progression logic into any aspect of the game that needed it.Built a Host Migration framework compatible with Unreal Engine 5’s networkingprimitives to allow gameplay data and state to be constantly synchronized to otherclients in a peer to peer game for speedy session recovery in case the session hostdisconnected or crashed.

Led online services development (player accounts, progression, statistics, item entitlement, anti-cheat services, matchmaking, server management) for a cross-platform game in Unreal Engine 4 using PlayFab, Epic Online Services (EOS) and Steam. Worked closely with the Game Design and UI teams to facilitate development of new features and tools.Implemented an asynchronous promise-based system in C++ to make writing calls to online services easier to understand, safer, and more consistent to call in game code.Designed and implemented skill-based matchmaking; ported OpenSkill to C++.Backported multiple features from newer versions of the Unreal Engine to the version of the engine used in the game; developed modifications and bug fixes for engine code.

Led development of a multi-region, event-driven, high performance player matchmaking and game server management backend for an unreleased third person battle royal game set in an Old West inspired world, using .NET Core, Microsoft Orleans, Agones and Kubernetes.Designed and implemented a realtime API in C++/Blueprint for Unreal Engine 4 to allow the game clients and servers to consume events from and make requests to the backend.Designed and deployed a modern cloud-native management stack to allow changes to the backend systems in multiple environments with limited or no downtime required.Designed and implemented progression and social systems using PlayFab and Steam, integrated the new systems and built interfaces to them for UI and game designers.

Built tools for CI/CD of infrastructure and software to Microsoft Azure using Azure Pipelines and Terraform.

PlayFab, Inc prior to acquisition by Microsoft in 2/2018.Designed and built a group (aka guild, clan) system as one of PlayFab's core social features. This system integrates robust permissions, arbitrary data storage and event-based notifications from PlayFab's core data services, and adds the concepts of membership and roles as well as a way for users to apply or be invited to groups.

As the first DevOps hire at PlayFab, designed and built a CI/CD and monitoring/management stack for all of PlayFab’s services, saving the company $500,000 in cloud costs and allowing them to build, test, and safely deploy new versions of PlayFab services in 15 minutes. Ported the Consul API from Go to C# and open-sourced the library as Consul.NET. This library was used by PlayFab services to take advantage of the distributed lock and highly consistent key/value pair storage provided by Consul.

Developed a series of SCOM management packs to create a development pattern based on PowerShell and Orchestrator to support automatic resolution of 36% of monitoring-generated incidents.Maintained System Center Orchestrator and System Center Operations Manager infrastructure to support automation and monitoring for over 5000 servers.

Trained and managed a six member global Tier II team spanning the U.S.A., India, Argentina, and the Philippines to provide technical, product, and development support for SharePoint platforms.Improved project development teams’ deployment practices and operational sustainability by integrating feedback from the operational team with examples, which reduced time taken to execute changes by an average of 60%.Designed and implemented a knowledge management system document systems operation and troubleshooting procedures; integrated SCSM knowledge article features with SharePoint Server as a CMS and SharePoint Business Data Services as a data bus.Developed a suite of PowerShell scripts to automate common tasks relating to managing a SharePoint farm, reducing user error and reducing the response time for common service requests.Designed and implemented SCOM management packs to provide monitoring, performance alerts, and reporting for nine internal line of business applications; reduced alert response time to under thirty minutes.

Worked as a member of Avanande's consulting wing at multiple companies:Microsoft, MSCIS:Managed a globally distributed five-member development team to gather information about, model and monitor 39 complex multi-tier applications.Supervised the creation of SCOM distributed application management packs for each application, while meeting an aggressive one-month delivery deadline.Microsoft, Xbox Live Operations:Supervised an eight-member offshore development team creating process documentation and management packs for critical Xbox Live services, including the Zune Marketplace, Xbox Marketplace, and Xbox game matchmaking services.Reduced SCOM alert volume and noise for the entire Xbox Live operations center from 200K duplicated alerts to forty relevant alerts per month.Developed SCSM workflow code to automatically link incidents created in Service Manager by Operations Manager alerts to knowledge articles stored in Service Manager.Wireless Telecommunications Provider, Internal IT:Increased accountability and simplified IT operation practices by developing custom SharePoint workflows and training two team members on SharePoint technology support.

Operated Avanade's SharePoint farms, working with software development teams to deploy new features with teammates to keep business-critical SharePoint sites accessible in a 24/7 company.

Developed test code coverage reports for the Windows team during the release cycle of Windows 7, supported the internal team SharePoint sites.

Supported Microsoft customers as part of the Premier Support Services for SharePoint team.