Anna Alberts Email & Phone Number

Pune

Perform bank duties and financial activities like open, maintain and close all types of transactions and deposit accounts.Compliance with Banking rules, Regulations- & Procedures and Adherence to KYC guidelines and clean note policy. Assisted customers in their selection of various accounts and financial services.Operations Management like A/c opening, Fixed Deposit, Lockers, and Forex etcRelationship Management for a Portfolio of customers.Cross Sell & enhance relationship with… Show more Perform bank duties and financial activities like open, maintain and close all types of transactions and deposit accounts.Compliance with Banking rules, Regulations- & Procedures and Adherence to KYC guidelines and clean note policy. Assisted customers in their selection of various accounts and financial services.Operations Management like A/c opening, Fixed Deposit, Lockers, and Forex etcRelationship Management for a Portfolio of customers.Cross Sell & enhance relationship with existing customers by selling of Investment products like Mutual Fund, Insurance & Current account & Saving account.Enhance the value of existing accounts of Current account & saving account customers.Cost Management and staff productivity. Review all critical reports, monitor cash levels, fraud control, etcBranch administration & ATM (onsite) management.Branch Operations and Audit Compliance. Show less

Ahmedabad

Manage candidates that apply through various sources such as job boards, personal and corporate networks, advertising, and community affiliations.Prescreen and review candidate experience and skills against established position descriptions and other essential information provided by hiring managers.Coordinate, facilitate and participate in all pre-employment interviewing, and assessment.Consult with hiring managers and Corporate Compensation to develop employment offers to… Show more Manage candidates that apply through various sources such as job boards, personal and corporate networks, advertising, and community affiliations.Prescreen and review candidate experience and skills against established position descriptions and other essential information provided by hiring managers.Coordinate, facilitate and participate in all pre-employment interviewing, and assessment.Consult with hiring managers and Corporate Compensation to develop employment offers to candidates.Maintain and track all data relating to the recruitment and staffing activities.Run various and periodic reports that measure department performance indicators as determined by the hiring managers. Show less

Pune

• Managed a high-volume workload within a deadline-driven environment. • Resolved inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in… Show more • Managed a high-volume workload within a deadline-driven environment. • Resolved inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity Show less

Mumbai Area, India

• Handled emotional customers with delicacy, listening empathetically while maintaining company policy.• Handled inbound calls in support of customer needs. Assess and resolve enquiries, requests and complaints.• Provide comprehensive information service to the public by advising on services available and new offers.• Prepared the weekly and monthly inventory reports for the team. • Ensured the targets were achieved