Anna Alegre Email & Phone Number

Dubai, United Arab Emirates

• Maintaining good relationships between the company and its customers, handling 60% of the total volume generated by our office;• Receive, process and verify the accuracy of customer orders utilizing the internal CRM system;• Coordinate shipping activities of customer orders to meet the delivery schedule and minimize storage and transportation costs;• Responsible for direct shipment purchase orders with suppliers;• In charge of shipping/banking and customs documents: invoice, packing list, certificate of origin and other formalities;• Coordinate with warehouse and transport companies to ensure smooth receipt of import cargoes and export shipments;• Validation of service bills from vendors;• Manage all Letter of Credit (LC) documentation including changes required by law pan region;• Produce weekly orders report and communicate to relevant parties within set timelines;• Responsible to prepare special packs/LOI/items on allocation monitoring system/report;• Preparation of billing forecast report on a weekly basis;• Maintain Customer focus at all times and respond to customers’ enquiries (e-mails, phone and fax) in a timely manner;• Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to Supply Chain Director/Management;• Support Finance in Month End reporting on Sales, Purchase and Insurance;• Provide active participation in the periodic stock count of inventory;• Support implementation of new systems/system updates;• Contributes to the development and maintenance of standards, policies and procedures regarding customer service;• Supports the organizations continuous improvement program/systems;• Provides back-up support to the head of the department or to other team members in the performance of jog duties as required;• Assist team on ad hoc projects or assignments as may be required;

Manila, Philippines

Over all in-charge of the operation and management of Marketing Center (22 local and 3 international branches), Accounting, HR & Admin, Purchasing, Creative/Product Development, IT, Cashier Departments; handle 6 supervisors, 25 branch managers, and 27 employees Assistant to the President, attend all concerns, correspondence, administration. Represents on his absence; • Look for prospect location of branches (owned by the company), study market, supervise renovation, store operation (4 local branches); • Assessed and evaluate potential investors/dealers interested to put up their own branch (non-owned by the company), give requirements, personally check the location and target market (8 local branches); • Created and implemented rules and regulation of the company including Company hand book, Operations Manual, and Marketing Plan; • Supervised company cash flow status, accounts receivables, payable and revenue, checked employee payrolprepares financial status of the company; • Test and evaluate new products before releasing to the market if competitive, apply creative marketing tocheck catalogues and other marketing collateral before production; • Ensured that all POS (Point-of-Sale), website, members registration inter and intra branchesworking; • Event organizer and activity facilitator of the company, such as meetings, business presentation, trainings, team building, product launching nationwide; • Establish a good business relationship with the Marketing Center Owners by providing a customer ex cellence • Attend to all the concerns of each dealers/members pertaining to the business, insurance policy, bantransactions, incentives, rebates, products and operation;

Bachelor In Science, Tourism, Awarded As Cum Laude (With Honors)

Activities and Societies: Vice President, Student's Tourism Society,

Secondary Education