Anna Alekseeva Email & Phone Number

Prague, Czechia

Prague, Czechia

- Drive CX & EX projects for international clients, ensuring their engagement and satisfaction- Co-facilitate strategic design sprints with cross-functional teams of 8-25 people to create customer-centric solutions (e.g. value propositions, customer journeys) in just five days- Collaborate on the “CJG” development - a Clientology experience design digital tool- As a free-time internal project I develop and execute digital marketing strategy, boosting brand visibility and trustfulness

Prague, Czechia

'Design thinking in strategy' course

Prague, Czechia

- Founded Czech Planet, a fully digital language school, spearheaded its strategic leadership and business development, consistently growing the student base to over 310 people and 5,700+ followers on social media- Lead a team of 9 part-time employees, fostering a collaborative work environment

Prague, Czechia

In my role, I engage in global-scale projects, where my responsibilities include leading CX workstreams, fostering team collaboration, the development of personas and the design of comprehensive customer/employee journey maps. I focus on identifying and resolving key pain points while amplifying value-adding elements. My approach is deeply rooted in meticulous business analysis and market/customer experience research, ensuring data-driven decision-making.Achivements:- Co-developed a strategic experience design methodology, leading to service offerings enhancement and a higher level of alignment between KPMG entities on a global level- Collaborated on the “Discovery” development - KPMG journey mapping design digital tool- Within my Customer & Digital team, I led several employee experience initiatives, resulting in improved employee satisfaction and opportunity for personal and career development- Extended a partnership between the University of Economics (VŠE) and KPMG by teaching the 'Design Thinking in Strategy' course, which resulted in numerous mutual benefits for both parties

Prague, Czechia

Prague, Czechia

Prague, Czechia

Prague, Czechia

- I actively contributed to the planning and execution of numerous university events, ensuring each event ran smoothly and achieved its intended goals.

Prague, Czechia

- Collaborated with the academic director to enhance an experience of international students- Proactively resolved issues and helped to ensure a rewarding educational experience

Master'S Degree, Business Administration And Management, General, 1.3

Being among 5% of the best students out of 724 at the Faculty of Business Administration (the only EQUIS, AMBA and AACSB accredited.

Master'S Degree, Entrepreneurship/Entrepreneurial Studies, 1.4

Erasmus exchange program (spring semester), average grade 1.4 (1 - excellent)

Bachelor'S Degree, Accounting And Finance

Activities and Societies: Volunteer at Buddy program (Buddy program puts international students in contact with local students.

Erasmus Academic Exchange Program, Bachelor Of Business Administration, 1.2

Activities and Societies: I was invited to present about Russia and the Russian language to French and Erasmus students as a part.

Language Courses, Czech Language

I won a prize for the best result in Czech Language Certificate Exam (CCE-B2) for foreigners among 150+ students.