As a Patient Service Representative Team Lead• Recognize and provide feedback, coaching, counseling, and discipline as appropriate. • Promote and motivate the practice within the team. • Ensures accurate and thorough documentation and completion of all necessary paperwork • Collects and copies insurance cards and other pertinent documents. • Ensures accurate data entry; patient demographics and billing/insurance information into the RIS system by means of daily PSR QA audits. • Ensures accurate and timely OTC collections; co-pays, self-pays, and other patient balances. Promotes and monitors daily process utilizing RIS reporting mechanisms • Keeps patients, technologists and/or manager informed with regard to patient flow. • Organizes, distributes and maintains a monthly team member schedule. • Ensures that all performance reviews are completed, conducted and turned in on time. • Provides thorough and accurate information to all customers. • Follows all compliance plan standards and team policies and related procedures.

- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones.- Trained, coached and mentored staff to support smooth adoption of the new booking system with Fareharbor. - Implemented ticket tracking system and worked with a team to create a customized system for improved tracking and logging of work issues.- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. Oversaw security, welcomed visitors, arranged company public areas including reception and conference rooms, arranged vendor office supplies and deliveries and prepared or reviewed invoices for payment.- Managed employees to oversee timely efficient office operations, oversaw documents filing and reporting, edited website contents and organized company events such as lunches, holiday parties, celebrations and picnics.- Provided a full range of office services by organizing office operations, preparing payroll controlling correspondence, designing filing systems, approving supply requisitions and assigning clerical functions to office staff.- Conducted new employee orientation and onboarding including background checks, credential/ license verifications, preparation of employment agreements, explanation of benefits and payroll process.- Designed and implemented office policies by establishing standards and procedures, measuring results, making necessary adjustments as well as maintaining the efficiency of layouts and equipment.- Conducted quarterly reviews of internal/eternal operations to assure their adherence with policies and regardless as well as crafted and recommended any new changes in partnership .- Oversaw accounts receivable and processed payroll for 50+ employees as well as achieving financial objectives by preparing budgets, scheduling expenditures, analyzing variances and initiating or suggesting corrective actions.