Anna Ameller Infantas Email & Phone Number

Santa Cruz De La Sierra, Santa Cruz Department, Bo

Santa Cruz, Bolivia

Creation and leadership of the Customer Experience (CX) area, focusing on the design and development of Customer Journeys (CJ) to map and optimize the customer experience. Conducted comprehensive diagnostics and defined strategic funnels to prioritize key initiatives. Structured and implemented a Voice of the Customer (VoC) Program, including measurement processes and action management to enhance customer satisfaction and loyalty.

As a 2023 trainee, I received comprehensive training in the company's key areas, gaining a holistic understanding of the business. Over the last six months, I led the development of the Last-mile app for distributors, designing an intuitive interface and tailored features to meet users' specific needs, enhancing efficiency and user experience.

Santa Cruz, Bolivia

Owner of local board game business. We are dedicated to the design, production, and marketing of our own and third-party games, as well as the import of games of foreign origin.

Bolivia

User research consultancy to optimize the e-commerce platform PremiosyCompras, focusing on user experience and functional improvement. Designed the customer onboarding process to ensure efficient and seamless integration. Additionally, provided Human Resources consultancy for the creation and structuring of a Functions Manual aligned with organizational needs.

Chile

Coordination of the Platform Account Management area, leading a team of 5 members. Responsible for ensuring the proper functioning and support of over 170 recruitment clients, driving the success of their recruitment campaigns through mass selection processes for professional interns and trainees across LATAM. Focused on enhancing the employer branding of our clients and delivering strategic solutions tailored to their needs.

Chile

My primary objective is to provide cross-functional support in the area's transformation process. This includes coordinating internal selection processes, generating and managing the signing of legal documents, designing the onboarding process under supervision, creating various manuals, and supporting other key activities within the department.

Chile

The main objective is to ensure success in clients' recruitment processes. This involves advising on the drafting and composition of job postings, providing support in defining and executing dissemination strategies, continuous follow-up on applications, and, in specific cases, assisting in selection up to the assessment stage. These actions have been carried out for over 150 companies across various countries, tailoring solutions to meet their unique needs.

Santa Cruz, Bolivia

Armado y archivo de files, análisis de CVs, apoyo todas las actividades del área. Manejo de sistema AIRA, NAFF

Santa Cruz, Bolivia

Recepción, interpretación de tests psicológicos (DAT, 16PF, Psicotécnicos), miembro protocolar en eventos organizados por el departamento.

Master Of Business Administration - Mba

Maestría en Administración y Dirección de Empresas con Especialización en RRHH, Doble titulación UPB-USACH

Diplomado En Gestión Empresarial

Postítulo En Customer Experience

Licenciatura, Psicología

Intercambio, Psychology