Anna Ameller Infantas Email and Phone Number
Anna Ameller Infantas work email
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Anna Ameller Infantas personal email
Psychologist driven by passion and committed to professional growth and creating a positive impact in my community.With over 3 years of experience in Talent Management, I have consistently applied a strategic perspective to identify opportunities for improvement, implement innovative solutions, and optimize processes efficiently.Since August of this year, I have been building the Customer Experience (CX) area in a consumer goods company, focusing on designing and enhancing customer experiences through strategic, data-driven initiatives.My recent interest lies in researching consumer behavior, particularly in their interactions on digital platforms. I hold a diploma in Customer Experience and am currently developing my thesis on user experience in e-commerce.
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Coordinador CxEmbol S.A.Santa Cruz De La Sierra, Santa Cruz Department, Bo -
Customer Experience ExecutiveEmbol S.A. Jul 2024 - PresentSanta Cruz, BoliviaCreation and leadership of the Customer Experience (CX) area, focusing on the design and development of Customer Journeys (CJ) to map and optimize the customer experience. Conducted comprehensive diagnostics and defined strategic funnels to prioritize key initiatives. Structured and implemented a Voice of the Customer (VoC) Program, including measurement processes and action management to enhance customer satisfaction and loyalty.
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TraineeEmbol S.A. Jun 2023 - Jul 2024As a 2023 trainee, I received comprehensive training in the company's key areas, gaining a holistic understanding of the business. Over the last six months, I led the development of the Last-mile app for distributors, designing an intuitive interface and tailored features to meet users' specific needs, enhancing efficiency and user experience.
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Business OwnerJugateesta! Sep 2023 - PresentSanta Cruz, BoliviaOwner of local board game business. We are dedicated to the design, production, and marketing of our own and third-party games, as well as the import of games of foreign origin.
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ConsultingPremiosycompras Feb 2023 - May 2023BoliviaUser research consultancy to optimize the e-commerce platform PremiosyCompras, focusing on user experience and functional improvement. Designed the customer onboarding process to ensure efficient and seamless integration. Additionally, provided Human Resources consultancy for the creation and structuring of a Functions Manual aligned with organizational needs.
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Recruitment Project CoordinatorFirstjob Feb 2022 - Jan 2023ChileCoordination of the Platform Account Management area, leading a team of 5 members. Responsible for ensuring the proper functioning and support of over 170 recruitment clients, driving the success of their recruitment campaigns through mass selection processes for professional interns and trainees across LATAM. Focused on enhancing the employer branding of our clients and delivering strategic solutions tailored to their needs. -
People AnalystFirstjob Dec 2021 - Feb 2022ChileMy primary objective is to provide cross-functional support in the area's transformation process. This includes coordinating internal selection processes, generating and managing the signing of legal documents, designing the onboarding process under supervision, creating various manuals, and supporting other key activities within the department.
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Key Account ManagerFirstjob Feb 2021 - Jan 2022ChileThe main objective is to ensure success in clients' recruitment processes. This involves advising on the drafting and composition of job postings, providing support in defining and executing dissemination strategies, continuous follow-up on applications, and, in specific cases, assisting in selection up to the assessment stage. These actions have been carried out for over 150 companies across various countries, tailoring solutions to meet their unique needs.
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Asistente Ejecutivo En Selección De TalentosFarmacorp Jun 2020 - Sep 2020Santa Cruz, BoliviaArmado y archivo de files, análisis de CVs, apoyo todas las actividades del área. Manejo de sistema AIRA, NAFF -
Asistente En El Departamento De Asesoría Y Bienestar EstudiantilUniversidad Privada De Santa Cruz De La Sierra - Upsa Jun 2018 - Jan 2019Santa Cruz, BoliviaRecepción, interpretación de tests psicológicos (DAT, 16PF, Psicotécnicos), miembro protocolar en eventos organizados por el departamento.
Anna Ameller Infantas Education Details
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Master Of Business Administration - Mba -
Diplomado En Gestión Empresarial -
Postítulo En Customer Experience
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Psychology
Frequently Asked Questions about Anna Ameller Infantas
What company does Anna Ameller Infantas work for?
Anna Ameller Infantas works for Embol S.a.
What is Anna Ameller Infantas's role at the current company?
Anna Ameller Infantas's current role is Coordinador CX.
What is Anna Ameller Infantas's email address?
Anna Ameller Infantas's email address is an****@****bol.com
What schools did Anna Ameller Infantas attend?
Anna Ameller Infantas attended Universidad De Santiago De Chile, Universidad Privada Boliviana, Universidad Privada De Santa Cruz De La Sierra - Upsa, Universidad Privada De Santa Cruz De La Sierra - Upsa, Universidade De São Paulo.
Who are Anna Ameller Infantas's colleagues?
Anna Ameller Infantas's colleagues are Roger Villagomez Llanos, Narda Jhanira Romero Tejerina, Melin Alvarado, Vivian Sanabria, Brian Erick Lima Coronel, Juan Carlos Medrano, Alezyta Palomino.
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