Anna An Email & Phone Number

Toronto, Canada Area

• Provide analytic support regarding the integration, analysis and interpretation of staffing, activity, capacity and financial data to enhance knowledge-based decision making and resource planning. • Under direction of the Surgical Services Leadership, maintain the surgical service information system for all related departments. • Identify new features and functionality in system upgrades to improve the productivity, patient safety and quality. • Translate clinician requirements, in partnership with clinical programs, into specification for clinical information system redesign of the workflow in clinical areas as needed. Communicate and incorporate changes into clinical workflow. • Develop, test and support interfaces between PICIS, EPIC, SAP, and other Hospital information systems to support case costing at all levels. • Improve system utilization, communicate and interpret reports and gather information for quality system improvement (e.g. SETP, WTIS, IPort). • Work closely with Finance and Health Information to improve data quality and to facilitate collection, standard categorization and reconciliation of data to external reporting agencies (NACRS, MIS, SRI, CCO).

Toronto

Loyalty & Retention Analyst 2014 - 2018 SiriusXM Inc. Toronto,ON• Responsible for data mining, analyzing and reporting related to marketing activities, enabling the effective evaluation of performance and decision-making in the areas of marketing programs and process improvement• Collaborate with internal teams to develop campaign analysis and modeling methods to drive deeper insight and identify revenue opportunities based on information gathering of current trends, competition and strategy• Conduct business case modeling to understand current state, alternative scenarios to improve churn rates, and impact on cash and revenue results• Assist in preparing forecasts related to customer base management, including cash, upsell and churn• Prepare ad-hoc reports and intelligence to cross-functional teams

Hamilton, Ontario

• Conducted customer data analyses, business analytics, statistical testing and analysis by using SAS, SPSS, Excel, STATA.• Developed analytical business solutions and provided consulting services to clients in financial, insurance, telecommunications and retail industries.• Communicated with clients and management to discuss, identify and determine analytical requirements, and translated client requirements and needs into actionable analysis requests. • Fulfilled post-marketing analysis to assess the performance of implemented marketing strategies. Generated reports to assess marketability and profitability of projects based on customer touch points data.• Created analytic reports and developed business proposals aiming to address business opportunities and challenges, increase customer response and loyalty, reduce customer churn/attrition and maximize marketing productivity

Montréal, Quebec

• Extracted healthcare data from various data sources (medical E-database, charts, questionnaires…), interacted with clinical doctors, nurses, laboratory technicians and participants to acquire and verify necessary information • Performed data management (recording case report form, data entry, verification, cleaning, extraction, submission) in accordance with the study protocol and ensured compliance with all regulatory agency requirements • According to statistical analysis plan (SAP), applied statistics and biostatistics knowledge to carry out various data analytical tasks (estimated p-values, rates and proportion; produced frequencies, cross tabs, t-tests, life tables, regressions, confidence intervals, ANOVA, survival analysis, non-parametric analysis).• Published three academic papers, attended international / national conferences and gave oral presentation.