Anna An Email & Phone Number

Toronto, Canada Area

• Provide analytic support regarding the integration, analysis and interpretation of staffing, activity, capacity and financial data to enhance knowledge-based decision making and resource planning.
• Under direction of the Surgical Services Leadership, maintain the surgical service information system for all related departments.
• Identify new features and functionality in system upgrades to improve the productivity, patient safety and quality.
• Translate clinician requirements, in partnership with clinical programs, into specification for clinical information system redesign of the workflow in clinical areas as needed. Communicate and incorporate changes into.
• Develop, test and support interfaces between PICIS, EPIC, SAP, and other Hospital information systems to support case costing at all levels.
• Improve system utilization, communicate and interpret reports and gather information for quality system improvement (e.g. SETP, WTIS, IPort).

Toronto

• Loyalty & Retention Analyst 2014 - 2018 SiriusXM Inc. Toronto,ON
• Responsible for data mining, analyzing and reporting related to marketing activities, enabling the effective evaluation of performance and decision-making in the areas of marketing programs and process improvement
• Collaborate with internal teams to develop campaign analysis and modeling methods to drive deeper insight and identify revenue opportunities based on information gathering of current trends, competition and strategy
• Conduct business case modeling to understand current state, alternative scenarios to improve churn rates, and impact on cash and revenue results
• Assist in preparing forecasts related to customer base management, including cash, upsell and churn
• Prepare ad-hoc reports and intelligence to cross-functional teams

Hamilton, Ontario

• Conducted customer data analyses, business analytics, statistical testing and analysis by using SAS, SPSS, Excel, STATA.
• Developed analytical business solutions and provided consulting services to clients in financial, insurance, telecommunications and retail industries.
• Communicated with clients and management to discuss, identify and determine analytical requirements, and translated client requirements and needs into actionable analysis requests.
• Fulfilled post-marketing analysis to assess the performance of implemented marketing strategies. Generated reports to assess marketability and profitability of projects based on customer touch points data.
• Created analytic reports and developed business proposals aiming to address business opportunities and challenges, increase customer response and loyalty, reduce customer churn/attrition and maximize marketing.

Montréal, Quebec

• Extracted healthcare data from various data sources (medical E-database, charts, questionnaires…), interacted with clinical doctors, nurses, laboratory technicians and participants to acquire and verify necessary.
• Performed data management (recording case report form, data entry, verification, cleaning, extraction, submission) in accordance with the study protocol and ensured compliance with all regulatory agency requirements
• According to statistical analysis plan (SAP), applied statistics and biostatistics knowledge to carry out various data analytical tasks (estimated p-values, rates and proportion; produced frequencies, cross tabs.
• Published three academic papers, attended international / national conferences and gave oral presentation.