Anna Aristiana Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

Jakarta, Indonesia

- Successfully developed a company-wide productivity framework for the Finance, Risk, & Accounting team, which shows the current capacity mapping and maximum capacity forecast for relevant teams.- Improved team efficiency by 30% in the finance, risk, and accounting after successfully mapping out the process and found out the potential process flaws to be enhanced.- Collaborated with the Product team to develop ePOD features to optimize and streamline team performance.- Revamped CRM tools (HubSpot) and streamlined the sales pipeline for Business Development team process, including implementing efficient workflows and optimizing data management practices.

Jakarta, Indonesia

- Oversee and manage the end-to-end multi-drop point shipment process, ensured the efficient and timely delivery of goods to customers, and successfully maintained 100% daily on-time shipment.- Devised automated customer-specific reporting, resulting in customer satisfaction levels increased to 90%.- Established and streamlined the end-to-end Cash on Delivery (COD) process flow for last mile operations, consistently achieving 100% accuracy in timely daily reporting and money deposit handling.Designed and implemented a billing process for last-mile business, achieving 100% accuracy and timeliness in the account receivable process.- Revamped the last-mile business's payables process, executing process enhancements that achieved unprecedented levels of accuracy and timeliness, ensuring 100% compliance.- Worked with the product team to scope a new product for new business verticals, and ensure new product launches are prepared accordingly from multiple teams.

Jakarta Selatan, Jakarta, Indonesia

- Designed and implemented billing process enhancements for first-mile and mid-mile business, achieving 100% accuracy and 93% timeliness in billing.- Developed a systematic approach to capture and track diverse logistics fees, improving transparency and reducing billing discrepancies by collaborating with cross-functional teams to establish robust protocols for capturing and validating logistics fees.- Established standardized document return process for multiple projects, decreasing missing documents by 85%.- Restructured the internal team framework to establish a robust tracking system for processes and issues. Improve efficiency by 3x

Indonesia

- Ensured the success and satisfaction of our customers throughout their journey with our products or services.- Designed, implemented, and optimized effective team structures and processes within the team.

Greater Jakarta Area, Indonesia

- Provided comprehensive support across Indonesia. Consistently achieving outstanding metrics in CSAT (Customer Satisfaction), productivity (Handling time and tickets per hour), and quality assurance, ensuring optimal service delivery and customer experience.- Compiled comprehensive product or service reports and generated insightful analysis by gathering and evaluating customer information.- Evaluated and executed new projects. Focused on enhancing the driver support in Indonesia, resulted in substantial improvements in customer support efficiency and driver satisfaction.

Greater Jakarta Area, Indonesia

- Supervised and provided guidance to a team of over 10 outsourced agents in the transportation sector, consistently achieving green metrics based on CSAT (Customer Satisfaction) ratings and productivity (handling time).- Provided quality customer service, including interacting with customers, answered customer enquiries, and effectively handled customer complaints