Anna Arruda Email & Phone Number

255 Nebo Rd, Hamilton, On. L8W 2E1

Establish and maintain a high level of customer satisfaction and strong rapport with customersPrepare quotations, bids and estimates for customersReceive and process customer orders and respond to order inquiriesProvide pricing, product availability and schedule informationSuggest alternate products to meet customer needs and create awareness of new productsWork closely with the outside sales teamProcess sales and refundsPrint building plansDaily deposits

122 Martindale Crescent , Ancaster, On L9K 1J9

Oversee transactions and running of the front end of the storeComplete daily paperworkManage register floats daily Assist cashiers with all customer service issuesProvide customer service throughout all cash focused departmentsManage break times for cashiers and lot associatesOversee opening and closing procedures of the front endProcess sales and returns

6696 Financial Dr, Mississauga, On L5N 7J6

Provided excellent customer service including responding to and resolving customer concerns and complains in a fast paced environment.Continuous development by completing courses during my work tenure.Participated in all extracurricular organizational activities.Experienced with Microsoft word, Outlook, Excel, Turbo Sabre, and other internal systems.Booked air tickets, cars, hotels and increase redemption of applicable products and services.

900 Maple Ave., Burlington, On L7S2J8

Scheduling, trained staff, employee reviews, etc.Handling escalated situationsInventory (ordering, receiving, repairs, doa’s) and merchandisingInvolved in managers meetings and training sessionsExperienced with infonet, Microsoft word, Bell Subscription programCustomer service responsibilities and coverage for Administrative Support/Service.Managed difficult situations and resolved customer concerns.Met quotas, kept current on product knowledge through regular educational training.ACCOLADES: Store reached top cellular activations for 2001.

900 Maple Ave., Burlington, On L7S2J8

Customer service, Merchandising, SchedulingResponsible for recruiting new employees and trained staff.Responsible for conducting inventory and loss controlEnsured store quotas were met

Diploma, Tourism And Travel Services Management

Activities and Societies: Took Phychology class

Tourism And Travel Services Management

Completed Grade 13 (OAC), Graduated with O.S.S.D with Honours

Travel And Tourism