Anna Atoian Email & Phone Number

Warsaw, Mazowieckie, Poland

- Head of Transaction Monitoring and Operations (including Fraud, Chargeback and Card Organizations' Compliance) teams,- Improving and developing operational processes, to help teams in their productivity and quality of work, - Participating in creation of fraud fighting strategy, developing and improving monitoring system and chargeback procedures, - Improving company's approval rate by working closely with banks, merchants and card schemes, analysying patterns, errors and decline reason codes, - Being operational and compliance-issue contact with Payment Schemes (Visa and Mastercard), - Analysying documentation of Visa and Mastercard, being one of the schemes rules expert within organization, - Ensuring that operations within the supervised teams are conducted in compliance with regulatory requirements, company's policy and industry's best practices,- Performing various duties specific to the department's functions, such as transaction analisys, creation of anti-fraud rules and alerts, investigation of compliance cases and supporting other departments in resolving operational issues.

Warsaw, Mazowieckie, Poland

- Managing on daily basis Mastercard and Visa chargeback process from Acquirer perspective, - Conducting an investigation if fraudulent transactions are detected, cooperating with the Police and Issuers, - Conducting an investigation in event of non-compliance notifications (BRAM, GBPP, TLD, GRIP), preparing written reports to Mastercard and Visa, - Analysing fraud reports and chargeback performance, revealing patterns and suspicious transaction behavior, - Responsible for merchant's registration in Visa and Mastercard systems (high risk merchants, Visa Direct, Mastercard Moneysend, TPA and TPP registrations)- Supporting operations, finance, sales and IT teams in areas such as settlements, transaction monitoring, processing errors, customer service.

Warsaw, Mazowieckie, Poland

- Responsible for daily settlements with Payments Organizations and Merchants, - Providing assistance to Merchants with any financial issues, preparing financial reports if necessary, - Processing invoices and assisting in debt collection, - Assisting with various administrative duties as control of agreements, helping with EU funding, collecting of information for reports to the supervisory authority.

Bachelor'S Degree, Journalism

Journalism