Anna August Email & Phone Number

Lincolnshire, Il

Industry Software Used: Remedy, PinnacleKey Achievements:Responsible for all Retail Stores and Corporate offices phone lines and equipment installs. Product focus is POTS lineS and VOIP/SIP.Participate in weekly conference calls with Telco vendors; Mettel, Verizon, AT&T and Centuryllink.Must assure vendors are meeting requested deliverables.Work daily with Walgreens field services and remote techs to maintain or troubleshoot services.

Greater Chicago Area

Key Achievements:Installed varies data services for established clients.Worked closely with sales team to assure contractual agreements were met.Participated in activations which involved Local Telco, 3rd Party vendors and Nitel's remote techs.

Lincolnshire, Il

Industry Software Used: Remedy and PinnacleKey Achievements:Worked migration project switching voice and data telephony network. Served as single point of contact to long distance vendor. Prepared weekly reports to assure 700 service accurracy. Communicated with local vendor to retrieve daily reports, porting and trouble-shooting.

Greater Chicago Area

Industry Software Used: Orderpro-Netpro-F&E-TCOMS Key Achievements:Maintained quarterly audits for Ethernet and Frame/ATM existing services.Coordinated all onsite dispatches and participated on all scheduled installations.Project managed and implemented customers' entire Ethernet infrastructure domestic/international.Frequently communicated with customers WAN and LAN EngineersExperienced with upper management escalations within Order Entry, Provisioning, Engineering and Operations teams.Participated on weekly/bi-weekly customer conference calls to discuss delivery and scheduling. Responsible for providing weekly updated spreadsheets. Communicated effectively standard intervals in order to meet customers' requested due datesAssigned as customers' single point of contact Maintained constant communication with Sales teams to assure install success

Downers Grove, Il

Industry Software Used: Netpro-F&E-TCOMSKey Achievements:Responsible for provisioning Frame, ATM and Switched servicesCompleted entire audit on customers' disconnect request Attend daily meetings to meet organization's objectiveCorrelate with internal organizations to assure new install acceptance.

Downers Grove, Il

Industry Software Used: WOT (Web Order Tool) - TBS/MetasolvKey Achievements:Processed Access Service Request(ASR) and Graphic Layout Records(GLR) for local loop requirements and serves as the technical point of contactExperienced with software development life cycles (SDLC) in web-based environment of FasTrakviewHandled the engineering, tracking, scheduling, and acceptance testing of the long distance network facilities (DS0, DS1, DS3) for domestic and international circuits to include: adds, moves, disconnects, and changes

St. Louis, Mo

Industry Software Used: Orderpro-Netpro-F&E-TCOMS Key Achievements:Engineered DS0/DS3 circuits including Fractional T1's through DS3's using TCOMSDesigned network trunks which required DLR's & CLR's along with facility circuits to support internal network trunks and unbundled elementsAssigned as first level escalation for other team members.Managed and coordinated multiple projects between departments with little supervision Worked with Operations, Facility Engineers, Sales & Billing databases, LECs, IXCs, Traffic Engineers, and Translations to complete the processing of switched and data network ordersProactively tracked orders, research and resolve ordering, engineering, and pre-installation issuesProvided installation support for sales and marketing on all new products or enhanced feature rollouts from an installation and implementation perspectiveCoordinated all order installation and field activities with my systems engineering, facilities and outside plant divisions to ensure on-time deliveryServed as a single point of contact for high profile customers by resolving their issues

Rosement, Il

Provided assessment and telephony installation support to high-value, small business clients. Personal efforts with domestic and international service resulted in improved revenue.Attained top soft sales representative status each year, performing in the top 5% of the organization. Adeptness in phone card soft sales excelling in monthly quotas.

Rosemont, Il

Serviced customers with long distance, billing, and troubleshooting issues. Earned the highest performance rating during tenure.Consistently fielded 40% more calls than the group average