Anna Augustyn Email & Phone Number

Edinburgh, GB

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

motivates others to achieve company benchmarks, productivities and efficiency for all stock in process works with their team to resolve problems and take the appropriate actionencourage individuals to think for themselves by asking questions takes responsibility for their department meeting all legal and compliance requirements

Edinburgh, Scotland, United Kingdom

• In my role at Cashmere & Tartans Limited, I ensured operational efficiency bymanaging store procedures, cash handling, and compliance with companystandards. I facilitated new staff integration, optimized workforce.
• Reduced operational downtime and enhanced overall store security byimplementing efficient opening and closing procedures.
• Enhanced team cohesion by fostering a quick and smooth integrationprocess for newcomers.
• Optimised workforce management and ensured efficient allocation ofresources.
• Minimised discrepancies and ensured accuracy in daily reports byimproving cash handling procedures.
• Contributed to increased overall team morale by fostering a positive teamculture through effective communication and leadership.

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

• As a Customer Service Advisor at NatWest, I specialized in addressingcustomer fraud concerns through effective communication and advancedproblem-solving. I consistently aligned with NatWest Group values andensured high.
• Enhanced fraud department efficiency, managing high volumes of variedtasks successfully.
• Quickly resolved fraud queries, applying expert knowledge and teamwork.
• Strengthened customer service experience, embodying NatWest's values andbehaviours.
• Improved fraud detection, identifying and reporting emerging fraudpatterns proactively.

Edinburgh, Scotland, United Kingdom

• In my role as a Customer Advisor at Boots, I specialized in offeringpersonalized service to customers by advising them on fragrance selectionsusing the HUG sale method. I played a key role in enhancing.
• Enhanced customer experience in fragrance consultations using the HUGsale method.
• Streamlined online order processing, ensuring timely and accuratefulfilment.
• Achieved positive customer feedback, reinforcing Boots; reputation forcustomer-centric service.
• Consistently surpassed sales targets through personalised productrecommendations.

 Client interview, legal research, a collaboration between students, solicitor, and academic. Provided free legal advice to the public using an innovative case management system. Provided advice on a range of laws including, employment, civil, consumer, and small claims. Involved in a wide variety of legal work, documents reviews, and processing.

Edinburgh, United Kingdom

• As a Senior Sales Advisor at Klitane Ltd, I provided high-end customerservice to a diverse clientele and demonstrated versatility in variousretail operations. My multiple promotions highlighted my sales expertise.
• Played a key role in expanding customer base, excelling in high-endproduct sales.
• Recognised with promotions for outstanding performance in salesstrategies.
• Enhanced store layout and product display through effective stockmanagement.
• Achieved 100% sell-through of key product lines via excellent customerservice and merchandising.
• Cultivated strong customer relationships, boosting loyalty andsatisfaction.

Bachelor Of Laws - Llb, Law

American Studies

Master Of Arts - Ma, Creative Writing