Anna Aulak Email and Phone Number

• Deputising when manager absent or busy• Assisting with daily run of the office and being point of contact between different departments and managers• Assisting team with daily tasks and problem solving-for example explaining and fixing errors on the system, dealing with difficult clients, answering general process questions, finding solutions to difficult orders when extra information and documents are required• Assisting customers over the phone or email with order processing• Dealing with customers complaints and complicated orders for example issues with company registration or phone number, finding the best solutions to successfully solve the cases• Assisting sales team with orders and making sure all is processed easily, quickly, and efficiently • First point of contact between partners and the team• Organising and attending monthly conference calls with partners to keep good relationship and discuss ways to improve service• Organising and attending meetings with suppliers- traveling to Kent and Dublin, preparing feedbacks after meetings• Being involved in various projects alongside with development team and working to implement better system functions• Assisting sales team with F2F and telephone meetings with their clients to explain after sale process • Assisting sales team with demanding clients like Virgin, BT, Gamma Telecom, Foot Asylum• Supporting sales teams to help them meet their monthly goals by assisting their clients and making sure all after sale processes are run smoothly• Helping manager with annual presentations• Taking part in recruitment and interviewing potential candidates• Training new staff • Preparing training materials and presentations• Daily use of Microsoft Excel, Word, Outlook, company-based software

• Providing excellent customer service over the phone and email proven by reviews on LinkedIn, Trust Pilot, and personal emails• Building and maintaining excellent rapport with customers and suppliers• Liaising with suppliers (Sectigo, DigiCert, GlobalSign, Entrust) over the phone, email, and chat platform on the daily basis• Account management- ensuring all renewals all done on time and assist clients with the new enquires, quotes, refunds, invoices, and vetting issues • Assisting sales team with daily tasks of orders processing, monitoring and administration like quotes, invoices, credit notes and vetting issues • Assisting sales team with a new business orders and making sure all is processed easily, quickly, and efficiently • Daily usage of Sales Force-creating and closing opportunities, run sales report, and chasing sales team for unclosed deals and opportunities• Answering and responding to emails, phone calls and allocating to the right person if needed• Dealing with issues and requests for major companies (ex-TFL, Virgin, Gamma Telecom)- pre-checks, looking for the solution if problem arise (matter with company registration, phone number, domain name), helping with required documents • Assisting customers over the phone or email with errors during online ordering• Organising and attending meeting with suppliers- traveling to Kent and Dublin, preparing feedbacks after meetings• First point of contact for our suppliers• Issuing invoices • Responsible for credit notes and refunds process• Preparing clients account balance reports on Excel • Working on various projects (live chat, chatter function-suppliers platform, SSL certificates issuance process)• Domain Names Management (OpenSRS, EuroDNS)• Printing, scanning, filling, data entry• Preparing training material, presentations and training new staff• Daily use of Microsoft Excel, Word, Outlook, company-based software

• Started as a customer services assistant• Progressed to an office-based supervisor• Responsible for leading a team of 15 people• Assisting mangers with a daily staff meeting• Dealing with a friendly and professional approach with client’s complaints • Providing excellent customer service face to face• Cash handling• Key holding• Responsible for fax orders and delivery on time• Stock control and ordering• Dealing and negotiating with suppliers • Organising repairs when necessary• Banking• Hired and Trained New Staff• Microsoft Word, Excel