Anna Ayoub Email & Phone Number

• Plan, develop, implement and evaluate ideas to ensure that the Human Resources Leadership works as a team supports one another and delivers the highest standards of customer service to the Bank. • Plan, develop, implement and evaluate ideas to ensure that the Human Resources Group provides accurate and reliable information and support to the Bank to aid in decision making. • To conduct internal pre-audit within HRG.• Manage the Group Wide Global People Survey • To conduct internal quality audit to maintain ISO 9001-2008 Quality Management System for HRG. • Provide HR QA Monthly submissions to GCHRO• Manage Balanced Scorecard for the HRG to effectively evaluate its performance and identify issues for development and improvement. • To liaise with the Business Planning & Strategy and provide HRG BSC updates for the Support Division and Corporate Score Cards. • To liaise with RMD to ensure that HRG complies with the Operational Risk Management (ORM) tools and have a robust Business Continuity Plan (BCP) in place and implemented• To liaise with the respective HR Units and the Business Planning and Strategy Team to execute the Manpower planning process• To provide assistance to the Group Chief Human Resources Officer whenever necessary to develop and implement the long-term strategy of the Human Resources Group which is aligned to the long-term strategy of the Bank. • Develop and maintain close working contacts with internal and external customers to ensure professional working relationships and harmony. • Liaise with HR Unit Heads to identify and resolve any quality issues that have risen or that may potentially arise. • Create and promote permanent and effective communication channels with all members of the Human Resources Group.

• Manage and deliver the sales targets of both liabilities and assets from the branch growth of the bank customer base and profitability, generate sales across all products, capitalize on cross-sell opportunities.• People management: maintain high level of team work and high quality delivery chain with in the branch and other related areas in the bank.• Ensure that regular meetings with sales staff are done and sales/services issues discussed.• Over seeing process improvement initiatives through system changes, process realignment/redefining and efficiency management.• Manage and recommend work flow changes for greater efficiency.• Raise/respond to queries from various departments and actively liaise/follow up for resolution of issues.• Maintain all operation controls relating to front line and back office area is working satisfactorily to ensure fraud and error free environment.• Ensure that customer service staff is trained properly so that they can provide accurate information and assist in responding to customer requests and needs.

• Ensure that customers are pro actively migrated to use the self service channels so as to reduce the branch traffic congestion.• Exercise due care and diligence in ensuring all anti-money laundering and KYC requirements are complied with.• Direct supervision of the cash area and operations.• Implement robust business continuity and capacity planning to ensure staff back up plan is effective within the dept.• Provide leadership to reinforce compliance with laws, regulations, policies, procedures and code of conduct in the branch.• Provide coaching to the staff on compliance/ risk management policies through ongoing monitoring and conducting self assessments and assurance processes.