Strategic DevelopmentManage and allocate human resources efficiently across projects. Monitor project performance. Handle reporting and analytics.Actively participate in strategic initiatives and innovation projects that significantly impact the future of the organization.Manage the CEO's calendar, including scheduling meetings and appointments. Handle CEO email correspondence and communications. Prepare documents, presentations and reports for the CEO. Facilitate internal communication by relaying instructions, announcements and information from the CEO to the team and vice versa.Handle sensitive and confidential information related to HR and company operations with discretion. Assist in the recruiting process by scheduling interviews, communicating with candidates and organizing hiring documents. Support the onboarding process for new employees. Provide support in addressing employee concerns and questions.Carve Out / BrandingBrand management, internal branding: Content creation and management. Internal communication strategies. Event management. Create and refine visual elements that represent the company's brand, such as logos, color palettes and typography. Design marketing materials: Brochures, banners. Develop and maintain brand guidelines. Gather feedback on design elements from stakeholders and make necessary changes to align with brand objectives. Collaborate with external agencies.SharePoint IntranetUser experience design. Site customization. Content management. Site implementation.PMO MigrationCreation of how-to documents. Support and guidance for employees. Organization of the entire process, including the development of a detailed migration plan. Communicating with relevant stakeholders, both within the company and with external companies involved in the outsourcing. Monitoring progress, addressing issues and ensuring the migration phase runs smoothly. Reporting.

Obtaining feedback and resolving conflicts.SPOC for freelancers.Building relationships and referring freelancers to potential clients.Recruitment and development of the freelancer community

Strategic Communication & Coordination: Organised seamless communication among various hotel departments, ensuring operational excellence and timely task execution.Guest Experience Management: Enhanced the guest experience by providing customized services and effectively resolving concerns, contributing to a friendly and welcoming environment. Data Analysis & Reporting: Produced and analyzed comprehensive reports using Fidelio, Word, and Excel. Also leveraged various online platforms to optimize hotel services.

Office Communication: Spearheaded internal and external communications, including email correspondence and meeting coordination, using Word, Excel, and ADNS.Customer Service: Delivered exceptional service by fielding phone and email inquiries, offering precise information to clients, and managing payments efficiently.

Engaging Service: Delivered top-notch service with enthusiasm, elevating customer experience and contributing to positive feedback.Creative Revenue Growth: Innovatively increased revenue through targeted promotions, event coordination, and customer engagement strategies in activities such as wine vending, large parties, and water sports.Team Collaboration: Built and sustained excellent relationships within the team to achieve collective business objectives.