Anna B. Email & Phone Number

Poland

- Gathering/organizing/writing/publishing technical documentation for the internal (team) and external (users) clients. - Collaborating and interviewing cross-functional teams to gather knowledge and technical specifications to create user manuals, client guidelines, and other relevant materials.- Managing a team of translators and proofreaders to ensure content accuracy, consistency, and timely delivery. International SEO optimization for different languages.- Applying SEO principles to various content types and gradually increasing the organic traffic.- Creating elaborate knowledge bots and notification campaigns for the clients.- Building reports and analytics on key metrics.

Ukraine

- Developing new options and features in the CRM system on user requests.- Providing all-inclusive support — technical, consultative, analytical, customizing. Troubleshooting, testing, technical audit, and creating algorithms for fast problem resolution.- Creating dashboards, gathering analyses, making new metrics, and categorization plans.- Conducting communications with contractor companies and writing technical specifications.- Leading communication with all departments and, based on that, modeling business processes and feature scenarios.- Integrating different apps and products like IP telephony, 1C connector, and mailing services.- Creating and setting into use the corporate Knowledge Base.- Developing and writing content plans, including video instructions, technical writing, and marketing writing.- Maintaining two company websites, developing marketing plans, creating SEO content, and publishing.

Kyiv City, Ukraine

- Analyzing data from CRM and creating visual representations (slides, charts, and graphs).- Testing and developing CRM, creating and carrying out training courses for colleagues.- Creating a comprehensive all-in-one internal onboarding guide. Writing politics and strategies, describing the company's pillars of development.- Interviewing colleagues and gathering information for the website press releases, proofreading, and SEO optimizing the content.- Hiring and working with sub-contractors to create the best media materials to showcase the most successful legal cases.- Link-building and finding new partnerships for improving the domain authority and raising brand awareness.

Master'S Degree, Philology | Technical Translation

Bachelor'S Degree, Philology | Technical Translation, A+ | With Honours