∙ Preparing all user research activities (participant recruitment, scheduling study sessions, setting up the usability protocols, etc.);∙ Owning the vision and goals of main mobile app product∙ Managing external software developers, designers, and other vendors to further product development∙ Create and maintain project documentation, including scope and requirements documents ∙ Supporting external technical teams through the QA process∙ Creating reports to help further business objectives (including creating graphs, highlight videos, slide decks, etc.)

-Developing cross-system best practices by training and coaching partners from the child welfare and mental health fields-Co-facilitating a collaborative workgroup comprised of human services professionals focused on improving cross-system coordination-Supporting continuous quality improvement processes made by the project management team within ACDHS-Coaching new employees on the established practice model used by ACDHS when working with clients

• Coordinated with contracted partners reviewing budgets and performance, and providing administrative assistance, such as meeting organization and creating invoice templates as needed to support direct service provision to immigrant communities in Allegheny County• Produced internal documents that clarified or revised policies specific to DHS service provision as they related to immigrants• Presented equity and inclusion information at DHS orientations on topics including cultural literacy, interpretation services, and the unique needs of immigrant communities interacting with social service systems

• Mapped ongoing or planned gender equity initiatives in public administration and service delivery• Created country specific profiles on the structure and scope of public administration• Designed infographic based presentations used to present regional office gender update data• Identified and catalogued private sector funding opportunities for UNDP regional projects