• Uses software programs and other tools or equipment with ease and efficiency, and provide documents that effectively support the team's needs• Interact with executives and assistants internally and externally, and respond to request with appropriate urgency, and provide relevant information as needed • Prioritize and manage own workflow to ensure quality and efficiency to meet deadlines and be flexible in adjusting to changing work priorities

 Coordinate the regional/provincial events for prospective adoptive parents Writes communication pieces for newsletters, events, and articles for people to understand the role of finding permanency within the galaxy  Provides insight and data on how to improve future events continuously

Responsible for the operational pre-flight preparation and flight watch between Canada and the U.S.AAnalyzes any opportunities that may arise with the delays of our flights such as weather, air traffic control, and maintenance issuesEnsures timely communications with the Duty Manager and external parties on the daily operations summaries

Provided clients with individual mortgage and insurance needsOrganized events for our presidential clientsAssisted in our marketing initiatives to promote the businessDemonstrated leadership and coaching skills by providing training to our mortgage agents and administration staff

Analyzed and managed education needs through interaction with Marketing, Plan Sponsors and Account Managers.Identified process improvement opportunities to continually enhance the delivery of education to the GSRS process member population.Project management of initiatives that impact client services or internal education.Collaborated and created PowerPoint presentations for RSP sessions.

Assisted customers with their day-to-day banking needs while always looking for opportunities to enhance their banking experienceAs the first point of contact for customer concerns, I problem solved issues