Process accounts payable forms, invoices and checks, and perform other bookkeeping functions.· Oversee accounts payable and accounts receivable and all aspects of office management including: HR functions, file management and office inventory.· Mange office finances using Sage 50 to track expenses, accounts and liabilities.· Handle requests from employees to resolve questions and concerns related to payroll.· Calculate employee federal and state income tax and social security taxes, unemployment and all worker’s compensation to determine payroll liabilities.

Developed and implemented plans to optimize shipping procedures and maximize productivity.· Set up attractive shopping systems and web pages to encourage click-throughs.· Implemented business development strategy focused on social media branding and launching an email marketing campaign, attracting new customers and expanding market penetration.· Set rates for transportation services and other functions to keep the operation financially viable.

Explained advantages, disadvantages, and features of various policies to help establish and develop a strong book of business.· Interviewed prospective clients, discussed preexisting conditions, and evaluated obtained data regarding financial resources and needs.· Kept all files secure and confidential to protect the clients and comply with HIPAA and internal requirements.Page 2· Described pros and cons of each insurance program from perspective of client’s needs and financial requirements to become a trusted advisor

Supported executives with project support, data analysis, and administrative tasks, drafted and proofread correspondence and reports for professionally issued communications.· Set rates for transportation services and other functions to keep the operation financially viable.· Generated invoices and other shipping documentation for outgoing loads; worked with carrier representatives to arrange shipments, resolve issues and identify best methods/rates for shipping.· Counted daily cash, prepared deposits and updated financial records with current totals.· Managed efficient filing systems by quickly storing and retrieving business records.

Computed wages and deductions and entered information into database.· Balanced daily deposits and safe counts as required and prepared bank deposits.· Called moderately aged accounts in-person with friendly approach to resolve non-payment issues.· Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.· Trained new associates on store programs and policies, including how to connect with customers, build trust, and independently handle routine concerns.· Managed details of completing sales payments, refunds and exchanges including issuing store credit.

Established office management systems, enhancing organization effectiveness and performance.· Oversaw all aspects of office management, including HR functions, file management, office inventory, accounts receivable, accounts payable and prepared bank deposits.· Aided in compliance management by regularly checking documentation, records, and employee work.· Worked effectively with dispatchers to maintain schedules and handle high-volume pickups.· Prepared and mailed letters to collect outstanding customer balances; posted payments and adjusted balances to reflect new values and worked with outside collection agencies when needed.

Ran efficient and profitable retail food service store while training store managers for other locations.· Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.· Controlled inventory levels to maintain budgets and keep the operation ready for expected demands.· Reduced labor costs by setting clear performance expectations for employees and implementingimprovement plans to help reach targets.· Created a team-oriented culture with common sales, service and productivity goals.· Evaluated store employees regularly to spot and develop new leadership talent and held team accountable to policies and procedures with regular monitoring; worked diligently to bring lagging employees up to standards.· Reversed poor performing stores by revising systems and processes, creating training programs and achieving personnel buy-in in order to create a strong, team-oriented ethos.· Educated managers about all facets of store needs, including loss prevention, customer engagement, and personnel oversight