Managing team of over 10 employees. Taking care of store supplies, orders and inventory. Analysing sale and leftover statistics and providing necessary changes. Preparing and supervising organisation and routines of the store. Control over compliance with labor law, as well as with hygiene regulation. Providing excellent customer service by listening to customer queries and follow-them up accordingly.

Preparing store's assortment, customer service.

Waitress, barmaid, barista. Support for manager - management of reservations and complaints, events organizations, graphic design.

- Consulting clients about projects requirements and objectives- Designing research materials (interview scenarios, questionnaires etc.)- Organizing and managing the distribution of research materials to subcontractors- Agreeing timescales and budgets- Supervising fieldwork- Conducting individual in-depth interviews (IDI), moderating focus groups interviews (FGI)- Analysing results and writing reports, including client recommendations- Presenting results to the client

- Coordinating the process of collecting and analyzing data regarding the client's voice from various points of contact between the client and the bank- Designing and implementing research projects related to customer satisfaction and loyalty (from the idea to the final report and development of recommendations)- Mapping processes related to customer service (Customer Journey Maps)- Preparing recommendations for changes in the current customer service processes at the Bank-… Show more - Coordinating the process of collecting and analyzing data regarding the client's voice from various points of contact between the client and the bank- Designing and implementing research projects related to customer satisfaction and loyalty (from the idea to the final report and development of recommendations)- Mapping processes related to customer service (Customer Journey Maps)- Preparing recommendations for changes in the current customer service processes at the Bank- Active participation in the implementation of new banking services for clients Show less

- Supporting marketing department in the scope of carried out research projects and analyzes (customer satisfaction surveys, Net Promoter Score, opinion research, analyzing Megapanel data, moderating FGI)- Cooperation with research agencies and internal clients of the company- Choice of methods, creation of research tools, training of interviewers- Preparation of analyzes, reports and summaries

- Participation in research projects (desk research, conducting IDI)- Transcriptions, data coding- Cooperation in creating research reports- Cooperation e.g. with: Pracownia Ewaluacji Jakości Kształcenia UW, Aid in Research, ARC Rynek i Opinia, MTResearch

- Desk research (foreign websites)- Creating a company database

- Preparing news service (from searching for information, preparing news, editorial matters to information selection and compounding edition)- Hosting radio programme and reading news live- Managing a team of people (volunteers), introducing new members of the editorial office, content-related control of news and information programmes, scheduling graphics- Conducting workshops on creating news in a radio station as part of the Lower Silesian Science Festival 2009