• Operates as the first point of contact for members and guests entering the resort• Receives and facilitates incoming phone calls from members and guests• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies• Assists members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments • Engages in problem-solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

● Led the launch of UofM’s new point-of-sale system. Learned, Designed, and Implemented Transact’s Cloud POS andMobile Ordering applications. Deployed 77 registers, kiosks, and mobile ordering hubs in May and June of 2024.● Formerly managed over 60 POS systems and mobile ordering instances through CBORD Enterprise ManagementConsole and GET.● Configure and maintain reports and analyze the data using applications within Google Drive or Microsoft Office.● Maintain an interface between the POS database and the university’s menu management software, CBORD FoodService Suite (FSS). Assist with menu development within CBORD FSS. Including recipe creation, menu edits,scheduling orders, and inventory management.● Maintain an interface between the POS database and the university’s stored value credit and meal plan application,CBORD CS Gold. Assist with campus tender management through CBORD CS Gold and GET. Including refundingcampus funds, controlling meal plans and campus tenders, and participating in the dispersal/removal of everystudent’s campus funds.● Create training materials and standard operating procedures to aid UofM’s dining staff and student employees.

● Manage 50 POS systems and mobile ordering tablets through Transact Quadpoint and Transact Mobile Dashboard● Deploy new hardware and maintain point of sale equipment including credit card readers and receipt printers● Reimage POS hardware into cash registers or kiosks to suit EMU’s campus needs● Troubleshoot and fix technology issues pertaining to laptops, desktop computers, and tablets at 8 dining centers● Configure over 20 scheduled reports and analyze the data using applications within Google Drive or Microsoft Office● Assist with campus tender management through Quadpoint and Transact Blackboard including refunding, creating new campus tenders, controlling meal plans, and participating in the dispersal of every student’s campus funds● Create training and pricing materials to aid EMU’s dining staff and students

● Managed Help Desk Tickets through Service Desk● Deployed and managed POS Systems and mobile ordering tablets● Assisted in troubleshooting and fixing technology issues● Ran and distributed sales and item list reports● Developed the standard operating procedure and supplemental troubleshooting worksheet for after-hours IT assistance● Authored the IT Intern Toolkit for the Chartwells Student Success Program

● Designed students’ schedules and input the information into a scheduling system● Tracked attendance and performed progressive counseling● Trained and supervised 40 employees, full time staff, and students● Rang up customer transactions on the cash register

● Set up multiple food stations in preparation for customers● Prepared and served food to guests● Rang up customer transactions on the cash register ● Maintained cleanliness and food safety protocols● Trained and supervised new company associates