I worked with government to develop and implement new policies, including writing guidance and training to support their implementation.

I provided secretariat services for regular governance group meetings. I created records of meetings, and maintained actions and decisions registers. I wrote a weekly newsletter to keep everyone across Programme activities and achievements. I arranged meetings, events, transport and helped make sure all papers were prepared to schedule.

I talked to people across the business about their experiences with procurement and used what they said to improve procurement processes. I documented processes to support the purchase of lower-emissions vehicles. I also documented risk management processes.

I wrote operational policy for each of the 6 Councils and Hāpaitia Limited (a company which supports the Councils' corporate functions). Policies included Leave, Recruitment, Procurement, Privacy, Protected Disclosures, Accounting, Asset and Treasury.

I wrote advice pages and other website content. I researched occupations to make sure information published about them is correct, including in context for Aotearoa New Zealand.

I wrote collateral to support the launch of new technology services, such as acceptable use policies, user guides, cheat sheets, FAQs, news articles and project updates.

I wrote and simplified guidance to help schools to make good buying decisions.

I worked with Government Procurement to create and update web content and guidance material.

I worked with MBIE's Health, Safety and Security branch to update their intranet pages.

I worked with the Ministry to update policies, processes, and procedures, and write new content for quick reference guides and e-learning courses.

I worked with Immigration New Zealand to write content for their new website, which has now been nominated for a best large scale website award

I worked on a project rewriting ACC's forms, letters, and information sheets.

Worked on the Business Modernisation Project, which included process analysis, mapping, working with businesses to identify opportunities for improvement.

Worked with Economic Development Group's Government Procurement branch to create procurement guidance, web content, key messaging for senior leaders, and newsletters for businesses.

The Department of Building and Housing (the Department) contracted me for two months to provide communications for the Building Practitioners Board (the Board). Here’s what I did for the Board:I wrote a booklet about the appeals process for persons attempting to become licensed building practitioners, with the purpose of discouraging unnecessary appeals. I revised and rewrote the appeals form, with the purpose of making sure that anyone making an appeal provides good quality information, and discouraging unnecessary appeals.I rewrote the content for the Building Practitioners Board’s website.I wrote a booklet about how to make a complaint about a licensed building practitioner, with the purpose of making sure that the Board only receives valid complaints. I wrote a booklet about what happens if you are a licensed building practitioner and someone makes a complaint about you. I revised and rewrote the licensed building practitioner complaints form, with the purpose of making sure we get enough information to investigate complaints.

Editing. Providing feedback and guidance to technical writers to make sure that they adhere to content standards. Rewriting existing content in plain English. Writing new content for the intranet and internet sites.Simplifying complex information for a wide audience.Managing relationships and expectations with key stakeholdersTranslating legislative changes into easy to understand policies, processes and instructions. Analysing content and providing information architecture.Writing corporate communications eg forms, information sheets and letters.Reviewing and reworking letters to clients, providers and vendors to make sure they clearly reflect any changes in legislation.Creating instructional manuals.

Developing and updating on-line help to reflect changes to applications, manual processes, new versions of software, and correction of faults.Checking all project documentation and context-sensitive help guides are clear, concise, accurate, grammatically-correct and compliant with NZDF standards.Producing final copies of files (in PDF format) for on-line help.Authoring and editing newsletters for internal and external audiences.Developing on-line training material.Editing all technical and user documents to make sure they are free from errors before release.Developing and maintaining internal instructions.Managing the team’s content on the NZDF intranet sharepoint website.