Anna Bartz Email & Phone Number

Mcfarland, Wi, Us

Develop, build, and maintain the Profile experience for Verizon Value brands including Total Wireless, Tracfone, Straight Talk and Simple Mobile. Deliver a best in class experience while maintaining security and flexibility in a digital space.

Leader of the customer experience enhancements specific to the digital customer journey with a focus on the compliance portfolio and projects/efforts to ensure proper measures are taken across the customer experience. Oversight of Privacy Compliance requirements per the CCPA guidance and direction of future states setting data privacy guidelines. Develop and report out on quarterly and yearly roadmaps that span across all designated components, systems, teams, and value streams within the Verizon Value Organization.

Madison, Wisconsin, United States

Developed the Enterprise Fraud Program to identify, monitor, prevent, detect, and respond to fraud internally and externally. Currently lead and guide customer facing business areas with implementing successful best practices for fraud loss prevention strategies, including identifying any improvement opportunities where fraud has potential to be present. Consistently partner with business areas to design and implement new processes and/or procedures to prevent and detect fraudulent acts. Identified fraud patterns and anomalies through analysis of large quantities of data. Assess risk associated with weak fraud controls and implement technology to close gaps. Developed the process for investigation and reporting internal and external fraud incidents and input information regarding fraud investigations into detailed reports for submission to clients. Documented and reported on key risks and recommended mitigation strategies. Compiled and submitted regular reports to update senior management on operations and progress. Consulted industry publications and reviewed best practices to implement newest statistical models and techniques.

Established metrics needed to monitor ethics and compliance business processes effectively and proactively across the enterprise. Developed and implemented compliance programs to encourage understanding and application of ethical and compliance corporate standards. Created and maintained dashboards regarding compliance related topics to identify trends and risk mitigation techniques. Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines. Developed organizational methods and policies, implemented training initiatives to deliver ongoing awareness of and compliance with established procedures.

Madison, Wisconsin

Owned the implementation of the business focused disaster recovery/business continuity plans including the ongoing development, maintenance and testing of the plans. Developed and implemented changes to minimize redundancies, effort, and cost in the vendor space. Created presentations, data dashboards, intranet updates, and communications regarding maturity within the disaster recovery and business continuity program. Managed meetings with clients and other stakeholders to ensure the distribution of key information and encouraged the sharing of ideas. Performed quantitative and qualitative evaluations to measure effectiveness of field programs and operations. Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

Conducted reviews and investigations a payment protection claims to determine liability and short term/long term claim payments. Managed the claim by conducting a thorough review and investigation, determining additional resources where appropriate for utilization and ongoing liability. Proactively positioned new claims for subsequent claim decisions by applying knowledge of claimant circumstances and likely diagnosis outcomes based on industry diagnosis guidelines. Verified details with policyholders and requested additional information. Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Arts And Sciences - Aas, Business Administration And Management, General