Anna Bashkatova Email & Phone Number

Duncan, Bc, Ca

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

Led a few systems modernization projects that impacted the day-to-day operations of the Real Property Division within the Ministry of Citizens Services, including replacing a legacy custom-built application that kept track of systems’ access for RPD staff.• Ensured that any potential enhancements were compliant with BC Government regulations and policies and that their implementation would not compromise the efficiency of current systems.• Documented business requirements and translated them into technical specifications.• Worked with various branches across the Ministry to streamline the process.• Prepared and coordinated User Acceptance Testing (UAT).• Prepared supporting documentation and complex workflow diagrams to communicate procedures, support new applications, and demonstrate system/data processes.• Developed and implemented operational and training procedures for colleagues and clients.• Trained staff on the use of newly developed and implemented systems.Advised division staff on the procedures, benefits, and limitations of specific business applications used within the BC government upon their request.Provided IT Support for clients within the division: troubleshooted application issues, identified the source of problems, determined possible workarounds, and worked with IMIT, various Ministry Branches, and vendors to design and implement fixes.

Victoria, British Columbia, Canada

Negotiated contracts with clients and defined project deliverables, milestones, timelines and resources Built custom, enterprise-level dashboards in Tableau for executive leadership to drive strategic-decision making processes, provide a real time view of relevant KPIs, and identify company trends.Consulted with clients to develop and document requirements for websites. Built websites and provided their ongoing support.

Kamloops

Worked with team members and directors within the ITS and University HR Department while exploring possible ways to standardize and automate the data flow of TRU employees across different IT management systems and applications (Banner, Windows AD, Telbook, etc.) Supported the project managers in the initiation and planning phases of a project by conducting a feasibility study, mapping data flow, and identifying data discrepancies across enterprise systems. Conducted gap analyses and used the results to develop methodologies to automate data flow. Prepared and presented a project proposal for the director and managers of TRU ITS. The project was very well received by stakeholders and was recommended for implementation. Wrote Python Scripts to improve data quality by analyzing discrepancies in data flows, and generated data cleaning reports.Supported the university's transition from manual user sign-up to automated enrollment for newly implemented multifactor authentication software. Prepared technical documentation and user guides and supported TRU staff during the transition and rollout.Wrote Windows PowerShell scripts that allowed various data sets from the TRU Ticketing System to be pulled using APIs.

Kamloops

Teaching Assistant for Java Programming Course:Assisted during the labsMarked student assignmentsProvided one on one tutoring at the computer science help center

Kamloops

Assisted dentist during the dental proceduresManaged doctors scheduleWorked with accounts payable and collected accounts receivable outstanding debt.

Kamloops

Supervised storefront during hours of operation.Analyzed store performance reports and applied results to the store's day-to-day operations to control costs and maximize store revenue.Trained team members on all front-end policies and procedures.Built relations between the store and non-profit organizations in town; as a result, thousands of items not sold at the store were donated to local shelters, schools, and outreach programs.

Moscow, Russian Federation

Oversaw the opening and day-to-day operations of two regional real estate offices. In less than two years, I successfully led the teams in these offices to become the leading real estate company in the region.Hired, trained, supervised, and mentored new employees.Fostered positive relationships with other businesses, notaries, lawyers, and public officials. Prior with the same companyREAL ESTATE AGENT (June 2005-October 2007) Assisted buyers and sellers of real estate Prepared the necessary real estate legal documents and contracts Assisted in carrying out financial transactions

Syktyvkar, Russia

Studied principles of income distribution between federal, provincial and municipal budgets based on data of Komi Republic. Wrote a research paper that identified the possible ways of improving distribution.

Diploma, Computer Science, 3.97

Master Of Science - Ms, Economics

As a student with the highest academic achievements was honored to study for a term under the direct supervision of former Minister.

Education record