Responsible for the overall management of human resources at Hawthorne Ridge. Manages facility compensation and benefit programs.Development and maintenance of the HRIS system.Reviews and assists managers with recruitment, corrective action, and firing.Communicates new HR regulations and laws for managers, develops policies and identifies needs for policy changes.Implementation of employee incentive programs, employee recognition programs and performance improvement plans.Key ResultsImplemented new hire facility orientation.Completed Lean Learning Lab; Educational Modules: Lean Thinking, Scoreboards, Waste Elimination, 5S, Process Mapping, Standard Work, Visual Management, Problem Solving/Error Proofing, Observation/A-3, Appreciative Inquiry

• Responsible for the design, administration, communication, regulatory reporting and compliance of all qualified retirement plans including executive deferred compensation programs.• Administration of day to day plan operations, participant service, and management of external administrators/vendors.• Conducted benefit orientation.• Coordinated and participated in job and benefit fairs.• Knowledge of ERISA, pension law, and regulatory processes.Key Results• Co-developed management on-boarding program.• Co-coordinator for AMC’s first-ever Mid-Year Benefits Fair.

Responsible for the design, administration, communication, regulatory reporting and compliance of all qualified retirement plans including executive deferred compensation programs.Administration of day to day plan operations, participant service, and management of external administrators/vendors.Conducted benefit orientation.Coordinated and participated in job and benefit fairs.Knowledge of ERISA, pension law, and regulatory processes.Key ResultsCo-developed management on-boarding program.Co-coordinator for AMC’s first-ever Mid-Year Benefits Fair.Director of Human Resources /Operations, Innovectra CorporationSuccessfully managed the start-up and development of the Albany Branch in 2001.Developed policies and procedures for a “Start-up” Call Center.Recruit, schedule, counsel, and manage a staff of 30 Call Center Operators.Determine and implement all phases of training for Call Center Operators, including personally developing the current Employee Training Manual for Call Center Employees.Initiated the development of new HR policies and procedures.Administered benefit plans and maintain employee relations.Maximized revenues through efficient staffing, labor cost controls, and promotions.Responsible for the rewards and recognition programs and processes to encourage employee engagement.Coordinated orientation and exit interviews to identify reasons for employee turnover.Computed yearly, quarterly, and monthly benefits.Implemented sales incentive programs, motivating sales and increasing call volume.Introduced and train employees on new payroll software.Negotiated contracts with current and prospective clients.; Increased call volume by 25%