Anna Beccaro Email & Phone Number

Lausanne, Vaud, Suisse

- Multilingual customer service management - Multichannel: telephone, email, chat.Challenges / guarantee an optimal customer experience while ensuring customer retention and loyalty.+ Customer support and advice+ Optimization strategy and definition of “best practices”+ Sales & marketing collaboration+ Definition of competitive intelligence methods+ KPI analysis+ B2B relationship with brands- Multilingual Sales Coordinator+ Set up event-based sales in collaboration with Key Account Managers+ Pricing and margin recommendations to optimize the offer in terms of range, stock and price+ Translation of FR-DE and DE-FR content

Luxembourg

Digital promotion of a hybrid mobile application under Android and iOS and responsive web projects.Challenges / development of digital activity and the member base (5K): Conversion, loyalty, social media strategy.+ Development and animation of the network+ After-sales service management and technical support (app)+ Community Management+ Event planning and promotional activities+ Online and offline press relations+ Benchmark, strategic recommendations

Paris

Coordination of private sales and flash sales / Responsible for organizing and planning private online sales events / Management of a team of 5 people reporting directly to the sales manager.

Paris

Online Private & Flash Sales events coordinationResponsible for the organizing and planning of Private Sales events Management Opérationnel & Coordination…+ Manage a team of 5 people and report directly to Sales Director+ Production of online events from start to completion+ Backoffice management: Web & Multimedia Content development and integration management+ Supervision of a webmaster/webdesignerBusiness development…+ Improving website’s structure and visual identity+ Researching new partners & suppliers and maintaining current relationships+ Growing and developing affiliate marketing campaigns

Boulogne Billancourt

Designing & developing multimedia design projects for various clients

Région De Paris, France

Creation of visual identities, graphic guides and website layouts in a team of web designers & webdevelopers

Master 2, Web Development, Webdesign, Project Management, Webdesign, Project Management, Localization, It, Foreign Languages

Licence Lea (Applied Foreign Languages), Umb Strasbourg, Foreign Languages, Business Economics & Marketing

Licence L1-L2 Lea, Foreign Languages, Technical And Scientific Translation (Tst)

Preparatory Certificate Of Science And Technology