Anna Behm Email & Phone Number

United States

United States

Indian Head, Maryland, United States

• Built positive and productive relationships with store and field leadership.• Supervised 150 homes at the Indian head location to enforce high-quality standards of operation.• Supervised 7 people at Indian head location. Supervised 38 employees at Patuxent River location• Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.• Met deadlines by proactively managing individual and team tasks and streamlining processes.• Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.• Led targeted training programs to educate staff on product benefits and service capabilities.• Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.• Increased customer satisfaction scores by 22%.• Produced reports outlining financial data to assist management with making strategic plans and operational decisions.• Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.• Followed up on delinquent tenants and coordinated collection procedures.• Brought delinquency from $175,000.00 down to $3500.00 in less than 6 months• Completed final move-out walk-throughs with tenants to identify required repairs.• Preformed QC inspection and assisted in make-ready inspections of all housing prior to move in.• Maintained original leases and renewal documents in digital and hardcopy format for property management office.• Assisted in preparing for DoN audits. Ensured that audit recommendations were implemented, and progress was tracked