Established hundreds of relationships with a variety of business partners to build critical opportunity pipeline Delivered job search and coaching services for new clients resulting in at least one job placement per week – well above the annual requirements prescribed by the state of Minnesota Established processes, programs and reporting practices to increase efficiency, success outcomes and fundingGrew department from the ground up, including staffing expansion plans, hiring and supervising job developersCreated accurate case file tracking system for all program participants to ensure successful annual audit reviewWorked with diverse client base, including East African, Middle Eastern, South-East Asian and Eastern European refugeesAddressed cross-cultural barriers to refugee employment and created job progression plans to ensure clients obtain self-sustainability

Strategically cross-sold products and accessories, maintained high levels of customer satisfactionAnalyzed customer purchase behavior to help corporate team select correct products for the state of MinnesotaAdvised store director on initiatives that drove business value and additional revenueDemonstrated in-depth product knowledge that resulted in repeat sales and increased life-time customer valueLed the store in compliment cards and customer retention Educated fellow team members on strategic and directive selling techniques

Led cultural sensitivity and awareness trainings, provided logistical and technical support, and accompanied teams of professionals who traveled to Ukraine for community development work.Worked on the team of development and operation of fundraising programs designed to build, support and sustain two Community Centers in UkraineWorked closely with Executives, Board of Directors, and team leaders to arrange and coordinate team itineraries including organizing meetings with governmental officials and community leaders.Recruited, trained, hired and supervised interpreters for cross-cultural community development projects.

Provided simultaneous interpretation at Parliament Expert Roundtables and Executive committee meetings in preparation for the European 2012 Soccer Championship held in Ukraine and Poland.Interpreted for Executive representatives of UEFA as they supervised and directed stadium infrastructure, airport construction and Soccer Championship related meetings.

Managed travel arrangements, processed visa applications, and drafted diplomatic reports for the Head of Mission and four International diplomats.Coordinated logistical support for public seminars, conferences and meetings held by the OSCE; liaised with potential participants, arranged venues for public forums and staff retreats.Controlled vehicle movement and their handover to authorized staff members; scheduled daily dispatch of five chauffeurs driving within and outside of the country.

Provided secretarial and administrative office support; managed director’s calendar. Drafted official letters to UEFA’s headquarters; translated interim audit reports.Accompanied and translated for Legal Expert on business trip to UEFA Switzerland Headquarters.

Provided administrative and logistical assistance to CEELI Lawyers; arranged accommodation, transportation, and organized meetings with governmental officials and judges.Interpreted for CEELI representatives visiting from the Washington DC headquarters; accompanied program directors on business trips.