Anna Bernina Aasve Email & Phone Number

626 8Th Ave Se, Olympia Wa 98501

Provide high quality health care through innovative health policies and purchasing strategies.

Duties of this position: Within Medicaid Eligibility Community Support (MECS), independently reviews cases and situations to make timely and accurate decisions. Provides expert consultation to clients, providers, Managed Care Organizations (MCO), local community service offices (CSO), and stake holders regarding benefits and services provided by the Apple Health (Medicaid) program, and other state programs via toll-free lines and written correspondence.Counsels callers on changes in policy, and billing guides. Promote knowledge of policy and laws in assisting providers with their claims submission, payment and provides self-service resources.Assist clients with issues concerning eligibility, policy, billing complaints, transportation, access to care, and manage care plans enrollments, exemptions and disenrollments. Tasks will include: Counsels effectively and advises all customers on Health Care Authority (HCA) policies, scope of care, clients' rights and responsibility and Medical Assistance policy, procedure and health benefits as outlined in RCW and WAC. Tactfully handle difficult individuals and provides quality customer services. Analyzes, negotiates and resolves complex client and provider issues or technical problems with a high degree of independence. Coordinates service referral, eligibility information and managed care membership information between managed care plan, local community services offices, other state agencies, community service organizations, medical and social services providers. Assists customers in resolving disputes and other issues related to their Benefit Service Package or Managed Care Plan, reissues Services Card and provides self-service resources. Resolves complex questions, claims issues, complaints and problems about eligibility, accessibility to services, enrollment and other insurance coverage. Uses information, questions and complaints from clients and client advocates to enhance program policy and procedures.

Olympia

Mcchord Air Force Base Wa

Serves as a Front Desk Supervisor at a lodging property having excess of 287 rooms.Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided.Posts charges and payments. Responsible for the accountability and safekeeping of a revolving change fund during assigned shift.Cashes personal checks and secures credit card authorizations. Provides information on hotel services, the installation or locations and activities.Makes reservations, answer and/or resolves billing questions and concerns and assists or arranges for transportation for guests.Resolves conflicts arising from guest complaints. Ensures that guest information in rooms is current.Accounts for sundry items and purchases. Assists hotel manager with developing and implementing guidelines for responses to guest service failures and communication of corrective actions needed to the appropriate department.Performs Supervisory duties as required in support of the front desk.Creates schedules for employeesSupervises on the coaching and training of all front desk employeesCreates monthly report on the attendance of the front desk employees

Ihg Army Hotel Mcchord Afb

Serves as a customer service agent at a lodging property having excess of 287 rooms.Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided.Posts charges and payments. Responsible for the accountability and safekeeping of a revolving change fund during assigned shift.Cashes personal checks and secures credit card authorizations. Provides information on hotel services, the installation or locations and activities.Makes reservations, answer and/or resolves billing questions and concerns and assists or arranges for transportation for guests.Resolves conflicts arising from guest complaints. Ensures that guest information in rooms is current.Accounts for sundry items and purchases. Assists hotel manager with developing and implementing guidelines for responses to guest service failures and communication of corrective actions needed to the appropriate department.Performs desk clerk duties as required in support of the front desk.

Mcchord Air Force Base, Wasghington

Serves as a customer service agent at a lodging property having excess of 287 rooms.Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided.Posts charges and payments. Responsible for the accountability and safekeeping of a revolving change fund during assigned shift.Cashes personal checks and secures credit card authorizations. Provides information on hotel services, the installation or locations and activities.Makes reservations, answer and/or resolves billing questions and concerns and assists or arranges for transportation for guests.Resolves conflicts arising from guest complaints. Ensures that guest information in rooms is current.Accounts for sundry items and purchases. Assists hotel manager with developing and implementing guidelines for responses to guest service failures and communication of corrective actions needed to the appropriate department.Performs desk clerk duties as required in support of the front desk.

Puyallup, Wa

Responsible for all financial matters of the corporation and the accounts of the company. Directed all the financial affairs, revenues, billing, invoices, payroll, writing checks, record keeping and filing documents.Filed quarterly reports to Department of Revenue and Department of Labor and Industries. Performed job specific tasks, including daily routine correspondence such as emails, letters and fax, paperwork, office management, and dealings with customers on phone or in person.Handled customer service and maintaining a positive relationship with home owners.

Responsible for medical billing and posting through Practice MangerAnswering phone, scheduling appointments, organizing/filing patient chartsManaging front desk, recording patient's weight and height before escorting them to exam rooms.Applying for online pre-certification and referrals of patientsCalling/faxing in prescriptions to various pharmacies, faxing patient results to necessary recipients

Responsible for all financial matters of the corporation and the accounts of the company,Directed all the financial affairs, revenues, billing, invoices, payroll, writing checks, record keeping and filing documents.Created budget plans, complete financial documentation like tax forms and investigated future job opportunities for thecompany in a responsible manner.Filed quarterly reports to Department of Revenue and Department of Labor and IndustriesPerformed job specific tasks, including daily routine correspondence such as emails, letters and fax, paperwork, officemanagement, and dealings with customers on phone or in person.Scheduled appointments with clients for work orders. Implemented and maintained daily employee time sheets and set up awork schedule to be done by each employee

Produced a compilation of video recordings show casing highlights of the school year.Edited and created I.D picture and class pictures of students.Assisted teachers with technical concerns concerning video aids used and computer related issues

Assisted with the design of lesson plans and implemented it.Recognized and evaluated student progress, assessed tasks, delivered tests and recorded grades.Encouraged good student behavior and dealt with instances of misdemeanor.Supervised the students during lunch and recess breaks, and accompanied students on field trips.Added to and organized student files, kept health and attendance records, etc.Facilitated Music and Dance enrichment classes.

Recruited staff, trained, managed and motivated them according to store policies.Liaised with suppliers, merchandisers and other partners as required.Sought and continuously developed knowledge and information about competitor activity, pricing and tactics.Arranger/Sound Engineer, Cutting Edge Studios-2005Arranged music for radio and TV commercials.Controlled and supervised post-production of radio and TV commercials.

Tcp, Teacher Certification

Ab-Mp, Music Production

Education record

Bachelor Of Arts - Ba, Music Technology