Administrative Aide
CurrentKey accompolishment: Received promotion to Certified Follow-Up Dispatcher/Escalations Handler after 3 months of service.Received and dispatched service requests from customers for various roadside services via company software and tools including Avaya phone software and Swoop dispatching application, dispatched roadside assistance job tickets to motorists of various brand warranties and insurance programs on a daily basis. Properly communicated to service partners the items needed to complete the jobs assigned such as job numbers, vehicle details, special equipment needed, etc. Used phone and email to call service partners for job assignment confirmation and to verify availability and equipment required for successful completion of jobs. Documented and submitted to the proper department reports of service partner performance, issues, and customer concerns as well as handled various service escalations and customer complaint follow-up on my own.