Anna Bertolaso Email & Phone Number

Lugano, Ticino, Switzerland

I specialize in designing, executing, and analyzing impactful marketing campaigns that drive customer engagement. I leverage data-driven insights to optimize multi-channel initiatives, ensuring alignment with business goals and market trends. My role involves collaborating with cross-functional teams to deliver compelling content, manage budgets, and measure performance, ultimately contributing to the growth and success of the company.

Lugano, Canton Ticino, Svizzera

Milano, Italia

Milano, Italia

Industry: TelcoClient: Italian Telco companyMain activities:▪ Customer experience analysis and monitoring through benchmark analysis, mystery shopping, surveys, and KPIs definition ▪ E2E testing activities on new products, from the customer point of view, aimed to evaluate the customer experience. Issues monitoring and bug fixing governance▪ Organization of several workshop to re-design customer journeys and identify potential solutions for critical pain points ▪ Prospect clients market research

Madrid, Spagna

Main activities:▪ Front desk and hosting services to support HUB’s members▪ Data entry, archiving documents, invoicing, communication with the HUB’s members▪ Participation to a global project for data migration to a new membership management tool

Trento, Italia

Main activities: ▪ Support professors activities▪ Data entry and data analysis of Department professors’ scientific papers in order to monitor key performance indicators and support the internal evaluation process

Trento, Italia

Main activities:▪ Back office activities to support the Placement Office: data entry, archiving documents and other office activities▪ Communication to Trade Union Offices about internship activation and conclusion in order to certificate students working activities and guarantee insurance coverage

Trento, Italia

Face-to-face interviews with the CEOs of companies located in Trentino region about company financial reports and market structure

Trento, Italia

Trento, Italia

Trento, Italia

Founded in 2008 by the University of Trento, Opera Universitaria of Trento and CUS Trento, Unisport is inspired by the organizational and management model that characterizes the Anglo-Saxon and Nordic colleges. The initiative looks to the sport not only as an opportunity for recreation and as a tool for personal well-being, but also as an opportunity for training and growth from the point of view of social interactions.Wellness, socialization, training: these are the keywords of the project, the first step towards a European network focused on University, Sport and Mountain.

Executive Master, Emse - Executive Master In Social Entrepreneurship

Master Of Science - Ms, Management - Neteconomy, 104/110

Activities and Societies: Member of student association UniStudent

Erasmus Presso La Facultad De Ciencias Económicas Y Empresariales, Business Administration And Management, General

Certificate Of The Educational Course Of International Cooperation, International Cooperation

International Cooperation, Development and International Solidarity, Mediation and Conflict Resolution in a Multicultural Context

Bachelor'S Degree, Economics, 98/110

Activities and Societies: Student representative in the Economics Faculty Board, student representative in the Opera Universitaria Board.

Secondary School Certificate, Liceo Classico, 100/100

Activities and Societies: Chief editor of the School newspaper, student representative