Anna Biegun Email & Phone Number

Anna Biegun is a Customer Care Specialist, Business at Grammarly. Colleagues describe her as "I had the privilege of working alongside Ania in the Billing Team, and it's my sincere pleasure to highly recommend her. Ania is an invaluable asset to any organisation, possessing a rare combination of reliability, attention to detail, and an unwavering commitment to excellence. Ania's helpfulness, hardworking nature, and kindness make her not only a standout professional but also a gem to work with. Her contributions to our team have been far-reaching, and I believe she will excel in any professional opportunity she pursues. One of Ania's standout qualities is her commitment to knowledge-sharing and mentorship. She has taken ownership in running coaching sessions for individuals pursuing jobs in Billing, as well as for groups of new joiners, providing clear explanations on our billing engine. Ania's dedication to fostering a supportive and collaborative environment is evident in her role as a mentor. Her duties included also the resolution of technical issues called Proactive Quality Register errors (PQRs). It is worth to mention she has not only resolved these issues flawlessly, but she has also created a comprehensive guide to help other specialists navigate and resolve billing errors effectively. Ania's approach to addressing customer and employee queries is comprehensive and demonstrates her commitment to ensuring understanding and satisfaction. Ania has consistently gone above and beyond, showing wisdom and kindness in her interactions. In addition to her responsibilities within our team and role, Ania has been providing crucial support to outsourced companies Sigma from South Africa and DDC from Bosnia and Herzegovina on the support voice line for over 6 months. Her duties include supporting 1st line agents with not only energy billing queries but also overall back office support such as Metering or Helpdesk. Ania serves as a comprehensive and crucial assistant to our outsourced partners, providing answers in assessing the core issue and ensuring customers' accounts' health. Ania and I also share a robust background in the Finance Department, where we spent over 6 months collaborating in the Finance Triage. In this role, we managed customer refunds in the 1st stage, which was the most critical phase. Our responsibilities included managing customers' credit balances and refund requests, as well as assessing credit and debt risk. Ania's expertise and leadership qualities were recognised by Team Leaders when she was selected to become an expert in the brand-new 'Faster Switching' process. She attended coaching sessions with the entire Kraków office, sharing her skills and practices and significantly contributing to the improvement of team process knowledge. As our company undergoes a redundancy process, I am confident that Ania's skills, work ethic, and positive attitude will make her an exceptional asset to any team or organisation. It is without hesitation that I recommend Ania for any professional opportunity she pursues."