Anna Bilbrough Email & Phone Number

Sharjah, Sharjah Emirate, United Arab Emirates

Successfully oversaw a diverse portfolio of responsibilities with exceptional precision and efficiency. Managed a $1 million USD budget for multiple teams. Communicated and collaborated with high-profile entities that resulted in seamless navigation of constant changes in protocol and systems. Directed a team of 10 individuals through thorough onboarding and offboarding processes and procedures for faculty and staff. This included coordinating global shipping, managing travel arrangements, airport logistics and collaborating with UAE Immigration teams to secure the required permits and visas. Additional duties included directing a 9-person Fleet Management division. This portfolio consisted of 65 vehicles and 8 commercial buses. All comprehensive scheduled maintenance of the fleet was organized and coordinated to ensure no loss of operational time impacting the staff, faculty and students. Selected to direct a housing maintenance team of 35 people, which executed full property renovations and 24/7 on-call maintenance services through the University Call center on 416 residential housing units. • Overhauled and reduced maintenance costs of renovation by negotiating fixed price contracts and guarantee of quantity for supply of soft furnishing items, resulting in quicker delivery of service and within budget.• Lead negotiations with several airlines, which resulted in a 5% reduction flight costs originating from UAE.• Developed and implemented plans with local funeral directors for repatriation of mortal remains after the death of any employee or their immediate family member in residence. Was the main contact for the family for funeral arrangements, booking flights, accommodation and visas for guests, coordinated with local law enforcement and arranged for legal services and representation when needed for completion of paperwork.

Sharjah Uae

Led the daily operations within a commercial real estate portfolio. This diverse group of businesses included 12 Food and Beverage outlets of internationally recognized brands and local startups, 2 Supermarkets, 2 hair salons, a laundry service, pharmacy, travel office and vending machine services. Guided and supervised a team of 165 cleaners working 24/7 on campus. Focused on ensuring the organization-maintained alignment with the University's mission, values, goals, as well as local laws. Ensured compliance with approved policies, procedures and processes related to auxiliary service’s operations in collaboration with University contractor partners. Financial duties of this role included development and administration of departmental budgets, approving expenditures, auditing and reviewing financial statements to ensure compliance. Served as a liaison between internal University departments, consumers, contractors and vendors. Responded to inquiries and provided valuable, clear and concise information on available resources and services. Conducted food safety audits and vendor performance reviews for all campus outlets and services, with regular collaboration with the local municipality to stay abreast of updates on food safety requirements, HACCP and local laws and regulations.• Reduced operational costs by renegotiating the contract which included the redeployment of staff during semester breaks resulting in financial savings of approximately $100,000 USD per year. • As a result of routine vendor performance reviews and monthly food safety audits for all the outlets, services and contractors on campus, a smaller, more concise expert group of vendors was created. This database of pre-approved vendors possessed the knowledge, skills, and abilities qualified to work within the campus. This improved customer service experience and confidence selecting vendors.

Sharjah, United Arab Emirates

Effectively managed a diverse portfolio of outlets serving a large multinational campus of resident students, faculty and staff plus dependents. Managed daily operations of 12 outlets on campus, ranging from food outlets, retail outlets, salons, pharmacy, laundry and travel office. Rigorously monitored State and local environmental health department rules and regulations and after evaluation of impact communicated potential legal or regulatory changes on the outlets. Designed and implemented systems and audit methods to evaluate food handling, production, quality, safety and sanitation standards within campus food services. Developed and solicited short-term bids, provided vendor selection recommendations and contributed to the overall success and efficiency of campus outlets. Managed and coordinated food safety protocols for special events and catered functions on campus. Qualified as a Food Safety trainer with Sharjah municipality and taught the approved food safety training course to the outlets. • Researched necessary standards and training to become a qualified food safety trainer. This enabled me to teach a course that led the school to becoming the first higher education establishment in the region to have all campus outlets achieve 100% of their staff certified in food safety training. • Achieved 100% compliance on local municipality conducted audits for all food and beverage outlets on campus.

Dubai, United Arab Emirates

Managed 22 stores owned by the Development Agent of the UAE. Ensured operational excellence while adhering to Subway's high standards. Coordinating between the Subway Office and the Local Municipality, facilitated food safety training for over 250 staff, fostering a culture of food safety and improved team skills across all stores. Stores were prepared with precision and accuracy for municipality inspections as well as compliance audits, conducted by the Subway office. Organized and detailed reports were submitted to franchisees and Subway HQ in the US. In-store educational sessions were taught to new franchise owners, store managers and field consultants. These classes focused on food safety, customer service and sales targets, to ensure they were able to pass the franchisee qualification course. Managed procurement and coordinated with the Regional Office in Beirut for accurate submission of inventory and sales paperwork. Spearheaded Research and Development tests for new products, analyzed consumer feedback and presented findings to the regional office. Key Performance Indicators (KPIs) were tracked and assisted in the successful implementation of training programs. This ensured the achievement of revenue goals, leading to the consistent ranking of the stores under my management in the top 10 of the UAE for sales and service.

Ba Hons, Criminal Justice And Criminology

Master Of Science - Ms, Criminal Justice And Intelligence, Pass

Tefl Certification, Teaching English As A Second Or Foreign Language/Esl Language Instructor, 100%