Assist members and provider regarding insurance benefits, eligibility,claims, and pharmacy coverage. Established and maintained positive customer service and coordinating with different departments to ensure members satisfaction. Worked within a team environment in order to achieve and excel in all the measured metrics, Advocated on the members behalf to ensure they receive the best service as well as access to health care,

Dispatched drivers and technicians to commercial aquatic facilities in Houston, San Antonio, Austin, Louisiana, and Jacksonville. Followed DOT regulation while manager the drives schedules as they transported hazmat materials such as bleach, acid, and SBS. Worked in customer service handling phone calls and emails from customer who needed chemical deliveries or equipment repair.