Anna Blatto Email & Phone Number

Buffalo, New York, United States

•Working on projects and conducting research that aligns with the organization's mission and values•Analyzing qualitative and quantitative data to create graphics, fact sheets, and contribute to policy briefs and reports•Drafting and formatting publications to share with partners and community members•Communicating with 300+ partner organizations and the community to raise awareness around action issues•Contributing to PPG's website, social media, and semimonthly newsletter and promoting growth and ongoing connection to the community through these platforms•Current projects include: water affordability and equity, PPG's contributions to the Leveraging HOPE project, social media metrics assessment •Past projects include: 2020 Census advocacy, research on the scope of regional poverty

Buffalo/Niagara, New York Area

•Committed to 6-months of full time national service through the Service Collaborative of Western New York •Accepted to work at a nonprofit organization building a more just, sustainable, and culturally vibrant community in Buffalo, N.Y. through policy and advocacy •Complied and created documents and data to conduct research used for publications and grant applications•Strengthened relationships with 300+ partner organizations and sharing relevant information through website, social media, and a weekly radio show•Reviewed new publications, research, and news items and developing publicly sharable graphics and overviews•Provided comprehensive financial literacy and economic empowerment services directly to those in need

Buffalo, New York, United States

•Mentor and collaboratively lead a dynamic team of over 30 members, fostering growth and synergy among diverse talents•Drive strategic initiatives at the Genius Bar to enhance customer engagement, expedite service with same-day assistance, and optimize repair strategies. Partner closely with Genius Bar managers and team members across all departments to ensure alignment with organizational priorities.•Use data-driven insights to inform decision-making and foster team development. Regularly analyze performance metrics and reporting resources to identify areas for improvement, contributing to ongoing operational excellence.•Assume responsibility for the day-to-day operations of the Genius Bar, including efficient scheduling management and resolution of any arising issues to ensure seamless service delivery•Proactively address customer concerns and feedback, prioritizing customer satisfaction as a cornerstone of operational success•Oversee Genius Bar training, spearheading the implementation of an enhanced onboarding strategy for new employees to ensure consistent excellence in service delivery

Buffalo, New York, United States

•Used advanced problem-solving skills and access to available resources to quickly isolate and resolve issues•Mentored team members throughout the store to provide the best possible technical support experience to customers•Trained new team members through interactive learning experiences•Served as a resource and mentoring team members on best repair practices and techniques •Identified repeat and difficult-to-resolve issues and seeking knowledge and sharing with team where appropriate •Empathized with and worked to improve interpersonal skills to service a wide range of customers with varying needs and priorities •Presented all available options to customers and made recommendations based on unique customer needs and situations•Consistent awareness of business priorities and individual and team metrics and results •Cross-trained in multiple areas of the store, including technical operations administrative support•Certified to repair iPhone and Mac

Buffalo, New York, United States

•Enhanced ability to explain technical issues in a simplified way •Brought years of high-level sales expertise to technical support team to better provide full scope of options to customers•Became certified to repair iPhone and worked with team members to build repair skills and technique

Buffalo, New York, United States

•Proactively engaged with customers to discover passions and needs and recommended comprehensive solutions •Demonstrated significant technical understanding of Apple’s products and services, in-store and online •Built loyalty and developed close connections with customers, and further connected customers, including business, education, and creative professionals, with customized solutions •Contributed to the success of all areas of the store, including Genius Bar and Operations, to not only share knowledge and understanding of processes and product solutions but to also provide support and flexibly adapting to business needs •Built a team that felt united, comfortable, and confident, and served as a resource for knowledge and personal/professional development for team members in all areas of the store

Buffalo, New York, United States

•Used a variety of skills and techniques to present and provide a large selection of products and services to customers•Built loyalty and developed close connections with customers•Initiated personal growth and development daily and developed proficiency in multiple areas of the store•Built trust with co-workers and managers and served as a resource for challenging interactions

Buffalo/Niagara, New York Area

• Fulfilled weekly hours and attended weekly lab-wide meetings• Engaged in creative problem solving regarding new ways of collecting, saving, organizing, and presenting data• Interacted and worked directly with human subjects• Followed proper protocol and ensuring confidentiality for all participants • Helped to train new lab members on procedures• Collected information and conducted research to develop a meta-analysis

Buffalo/Niagara, New York Area

• Worked to build an inclusive community with direct responsibility for 42 residents• Planned and facilitated programming to educate and engage residents• Served as a resource for both personal and academic concerns• Served "duty" shifts, worked desk shifts, and ensured paperwork was submitted in a timely manner

University At Buffalo South Campus, Buffalo, Ny

• Committed to the safety and security of University at Buffalo students by driving and navigating the UB safety shuttle• Kept organized records of ridership and documented any issues if they arose

University At Buffalo North Campus, Buffalo, Ny

•Expanded knowledge about stage, sound, and light design •Assisted with setup, facilitation, and load-out of a variety of shows, events, and performances at UB's Center for the Arts

Buffalo, Ny

•Served as a dishwasher and busser•Performed a variety of tasks to contribute to the smooth operation of a mid-scale restaurant and bakery •Provided optimal customer service and meeting customers' needs while working on and off the floor

Bachelor’S Degree, Urban And Public Policy Studies, Sociology, 3.94/4.0

Throughout my undergraduate career, I pursued degrees in both Sociology and Social Sciences Interdisciplinary: Urban and Public Policy.

High School

Activities and Societies: Model United Nations, Orchestra, Sound Crew, Sports Management, Film, Chamber Ensembles