Anna Bocian Email & Phone Number

Gdańsk, Pl

Gdańsk, Pl

Gdańsk, Pomorskie, Poland

• Technical Solution Planning: Developing and presenting strategic plans and technical solutions for Microsoft Dynamics 365.• Level 2 Support: Providing advanced support to resolve complex issues in Microsoft Dynamics 365, ensuring system reliability.• Configuration Management: Setting up and managing Microsoft Dynamics 365 settings based on functional needs.• User and Access Management: Overseeing user management and access rights to maintain security.• Training and Documentation: Creating training materials and documentation; conducting training sessions on new features.• Community Engagement: Engaging with the local key user community for ongoing learning.• User Feedback: Monitoring and addressing user satisfaction to enhance the user experience.• General Support: Providing ongoing support and maintain a FAQ knowledge base for Microsoft Dynamics 365.• Local Support Assistance: Assisting local users with specific configuration challenges.• Knowledge Management: Developing and maintaing documentation for first-level support.• Collaboration: Working with developers, integrators, and business partners on system enhancements.

• Managing content in Adobe Experience Manager• Providing continuous support throughout publishing process• Hosting images• Localizing copy for different markets • Assisting with debugging• Ensuring the website is operational• Pricing management

Madrid, Community Of Madrid, Spain

• Taking part in testing scenarios, UAT• Creating user guides and manuals for the new product• Testing and reporting issues to the development team• Translating the product to Polish language• Writing easy-to-understand SOPs• Managing product admin databases• Assisting with product demos

Madrid, Community Of Madrid, Spain

• QA Testing - ongoing daily/weekly tasks to ensure the site is operational• Checking and testing on issues reported by customers when placing orders• Managing payment methods• Checking for issues in integrations between various platforms and reporting/acting on those• Pricing management• Being the go-to person and providing website assistance to customers and employees by their communication channel of choice (call, meeting, email or chat)• SOX Compliance

Madeira Island, Portugal

• Data visualization & creating dashboards in Power BI• Leading project to evaluate gathered Translation Memory using open source software and SQL• Data migration & transformation in Excel and HubSpot• Quality check of subtitles• Email processing

Madeira Island, Portugal

• Optimizing new product's website to be user-friendly• Managing, planning and implementation of the new CRM structure• Leading product launch on various events, social media and through press releases• Creating and maintaining landing pages on WordPress• Supervising company's social media pages with creating images in Canva, Figma• Collecting data on Google Analytics• Taking care of Google Tag Manager• Being responsible for email communication with subscribers (HTML, CSS, image hosting, copywriting)

Gdańsk

• Project management and supervision• Providing support for integration between products (Zapier)• Traffic and user behavior analysis (HotJar)• Google Analytics support• CRM management (Microsoft Dynamics 365)• Market research and analysis• Designing and implementing analytical solutions• Working with OLAP cube