• Responsible for managing, driving performance of the Customer Care team in addition to providing direction and leadership.• Identify and monitor performance indicators used to highlight and promote operational efficiencies and achieve overall customer service• Responsible for managing orders to ensure customer requirements and expectations are met; requires continuous interaction and coordination with sales reps and cross-functional team to assure acceptance.• Contribute to development of overall customer service strategy and directly participate in implementation of operational plans• Assist Project Engineers through providing point person customer follow up activities to move projects through the approval process and facilitate customer signoff• Assist the Executive Assistant and Marketing Associate in CRM Program development.• Develop new initiatives, lead the development of overall customer service strategy and assure implementation of operational plans by customer service personnel.

• Identified, developed and implemented partnership process improvement initiatives across cross- functional teams• Resolved administrative problems by identifying and implementing new procedures, methods and guidelines• Maintained organizational workflow processes for partnerships• Responsible for generating and tracking customer quotations related to partnerships• Coordinated shipments of customer partnership sales through constant follow-up; Continuous communication with logistics and purchasing personnel to ensure proper delivery by expected ship date

• Processed RMAs and issue credits related to partnerships• Responsible for creating and maintaining customer quotations• Placed sales orders via phone, fax, email and ensure on-time delivery to customers• Fielded all incoming calls and customer inquiries and direct to appropriate individuals• Coordinated evaluation requests and shipments to ensure on-time delivery and return• Monitored appropriate inventory levels and track evaluation history to ensure regulatory compliance

-Coordinate travel and meeting arrangements amongst clientele-Communicate with new and existing clients on a daily basis, to uphold relationships-Hold conferences amongst prospective clientele throughout Georgia and South Carolina-Prepare and reconcile expense reports bi-weekly-Work autonomously to uphold and exceed sales goals-Aid other managers in project development and training

-Assist nurses and patients over the phone regarding orders for medical supplies-Communicate directly with insurance companies to research eligibility and coverage for Durable Medical Equipment-Process orders within an hour timeframe, utilizing Microsoft Office and Noble Clearinghouse