Anna Boros Email & Phone Number

Bydgoszcz, Kujawsko-pomorskie, Poland

• Managing IT processes in accordance with Atos Service Management Model based on ITIL best practice.
• Follows the SACM process, policies and technology standards.
• Managing and controlling changes to baseline configurations of software, hardware, and applications
• Supporting internal Atos Towers in terms of SACM process
• Ensuring that IT staff members follow CM processes
• Performing audits of systems and software to verify compliance with established baselines

Poland

Coordinate the end-to-end change management process, adhering to ITIL best practices, to ensure successful execution of changesFacilitate CAB meetings to review and approve proposed changes, ensuring that all necessary input and expertise are considered before implementing changes.Maintain accurate documentation of all change-related activities, including.

Bydgoszcz Area, Poland

• Responsibilities included design and continual improvement of the process and its metrics.
• Single point of contact for operational issues related to the Config Mgmt. Atos IT
• Works closely with, and leading, the Configuration Management process management community within a GBU
• Accountable for the regional/GBU setup and delivery of the Configuration Management process.
• Working closely with both the local and global delivery units and account service teams (through the… Show more
• Working closely with both the local and global delivery units and account service teams (through the Process Service Manager).

Bydgoszcz Area, Poland

Network Administration/Maintenance activities - Atos Origin/Atos PolandTaking over of new activities from demand country NL to Atos Poland 2009/2010Implementation and communication of new new processesProces improvments for maintenance activityInvolved in creation of new processes for other internal teams (French, Dutch )Support in preparation for external.

Bydgoszcz Area, Poland

- direct customer support - planning tasks and work- process management: change management- creating reports, procedures and work instructions

• Dutch customer support for purchasing department
• order processing via SAP application
• maintain data integrity in the billing system
• ensuring issues are resolved according to departmental guidelines
• providing an ongoing order management support for sales and clients

Postgraduate Studies, Human Resource Management.

Bachelor, Guardianship And Educational Pedagogy Including Health Promotion

Education record