Anna Boros Email & Phone Number

Bydgoszcz, Kujawsko-Pomorskie, Poland

• Managing IT processes in accordance with Atos Service Management Model based on ITIL best practice.• Follows the SACM process, policies and technology standards.• Managing and controlling changes to baseline configurations of software, hardware, and applications• Supporting internal Atos Towers in terms of SACM process• Ensuring that IT staff members follow CM processes• Performing audits of systems and software to verify compliance with established baselines• Performs… Show more • Managing IT processes in accordance with Atos Service Management Model based on ITIL best practice.• Follows the SACM process, policies and technology standards.• Managing and controlling changes to baseline configurations of software, hardware, and applications• Supporting internal Atos Towers in terms of SACM process• Ensuring that IT staff members follow CM processes• Performing audits of systems and software to verify compliance with established baselines• Performs configuration verification, which is the process of ensuring that the CIs are consistent with their specifications and requirements, and that they meet the quality standards and criteria.• Mentors the organization on Configuration Management services, concepts, policies, and procedures• Close cooperation with SDM to improve the process gaps where needed.• Monthly service review with customer related to configuration process• Working closely with the customers, Managers from other Processes and Project Management to improve the quality of SACM process. Show less

Poland

Coordinate the end-to-end change management process, adhering to ITIL best practices, to ensure successful execution of changesFacilitate CAB meetings to review and approve proposed changes, ensuring that all necessary input and expertise are considered before implementing changes.Maintain accurate documentation of all change-related activities, including change records, post-implementation reviews, and lessons learned to continuously improve the change management processCollaborate… Show more Coordinate the end-to-end change management process, adhering to ITIL best practices, to ensure successful execution of changesFacilitate CAB meetings to review and approve proposed changes, ensuring that all necessary input and expertise are considered before implementing changes.Maintain accurate documentation of all change-related activities, including change records, post-implementation reviews, and lessons learned to continuously improve the change management processCollaborate closely with customers to understand their specific change requirements, ensuring that changes align with their business objectives and contribute to overall customer satisfaction. Show less

Bydgoszcz Area, Poland

• Responsibilities included design and continual improvement of the process and its metrics. • Single point of contact for operational issues related to the Config Mgmt. Atos IT• Works closely with, and leading, the Configuration Management process management community within a GBU• Accountable for the regional/GBU setup and delivery of the Configuration Management process. • Working closely with both the local and global delivery units and account service teams (through the… Show more • Responsibilities included design and continual improvement of the process and its metrics. • Single point of contact for operational issues related to the Config Mgmt. Atos IT• Works closely with, and leading, the Configuration Management process management community within a GBU• Accountable for the regional/GBU setup and delivery of the Configuration Management process. • Working closely with both the local and global delivery units and account service teams (through the Process Service Manager).• Ownership of the Process to establish accountability• Negotiate with the relevant Process Owner if there is a conflict between processes• Execution of Configuration Management process tasks. • Ensuring that execution of the defined Configuration Management process standard (and additional local elements) is adhered to in daily business according to agreed global KPIs, SLAs.• Liaison with Configuration Management Global Process Owners to identify and implement improvements to the process in order to increase effectiveness and performance. • Ensuring that the Process and Governance Structure is fit-for-purpose• Coach staff to support the Process where needed• Organize training for IT staff • Perform monthly audits with Senior Mgmt.• Plan and prepare for certification audits. • Proposing changes to help achieve goals• Escalates risks and issues------------------------------------------------------------------------------------------Change Manager Atos IT (February 2013-June 2013)•Responsibilities include sponsorship, design, and continual improvement of the process and its metrics. •If required, assists the Change Approve in assessing urgent changes or deciding on the approval, delay or rejection of changes•Chairs Change Advisory Board meetings, which reviews and approves changes•Works with the GF Tower Managers to ensure appropriate tower attendance of CAB•Responsible for the integrity of the Forward Schedule of Change. Show less

Bydgoszcz Area, Poland

Network Administration/Maintenance activities - Atos Origin/Atos PolandTaking over of new activities from demand country NL to Atos Poland 2009/2010Implementation and communication of new new processesProces improvments for maintenance activityInvolved in creation of new processes for other internal teams (French, Dutch )Support in preparation for external audits-Lean Mgmt 2010/11Involved in external projects (e.g.order documentation for ex-SIS (Siemens)Process… Show more Network Administration/Maintenance activities - Atos Origin/Atos PolandTaking over of new activities from demand country NL to Atos Poland 2009/2010Implementation and communication of new new processesProces improvments for maintenance activityInvolved in creation of new processes for other internal teams (French, Dutch )Support in preparation for external audits-Lean Mgmt 2010/11Involved in external projects (e.g.order documentation for ex-SIS (Siemens)Process creation/design (Maintenance and Order activities) in cooperation with Dutch colleague,Leading knowlegde transfer to a new junior employee,managing meetings, a accesses, support in creation of internal process- documentation, driving process on the first stage and escalation point.Order mgmt on Provider Managers requestManage cancellation and prolongation of WAN lines from Service Managers, Provider ManagersDirect contact with Providers from NLArranging Datacenter Access for Dutch Clients and Providers Query Management activities related to Quotation processResponsible for maintenance process Taking part in DPM meetings Show less

Bydgoszcz Area, Poland

- direct customer support - planning tasks and work- process management: change management- creating reports, procedures and work instructions

Dutch customer support for purchasing department• order processing via SAP application• maintain data integrity in the billing system• ensuring issues are resolved according to departmental guidelines• providing an ongoing order management support for sales and clients

Postgraduate Studies, Human Resource Management.

Bachelor, Guardianship And Educational Pedagogy Including Health Promotion

Education record