Anna Borysek Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, United States

Riverwoods, Illinois

- Initiative owner of a multi-year, cross functional project building on realtime foundational capabilities to push the business forward and deliver expedited results in CardMember acquisition- Independently led huddles, problem solvings, working time and feature mapping sessions in the agile framework to develop the product roadmap- Championed operational risk by working cross-functionally to create and manage documentation to mitigate rosk and assure compliance to launch the product with zero defects- Planned and coordinated the product employee pilot

Riverwoods, Illinois

- Managed the Retention and APR inquiry strategy through closure campaigns that reduced inactive accounts from 4.3MM to .5MM, significantly reducing operational cost and risk for the company- Supported and tested into the silent attrition model, creating new pricing riles and relevant opt-in promo offers- Revamped and simplified the customer servicing strategy through letters, talking points and agent trainings to aid financially stressed customers

Riverwoods, Il

-Developed and executed a roadmap for re-engaging inactive customers that drove loyalty through marketing communications, reissuance, pricing and customer service- Partnered daily with analytics, e-business customer service, creative agencies and business technology to deliver full life cycle marketing reactivation and attrition campaigns- Evolved customer segmentation and targeting to optimize campaigns through test and control off and creative to improve campaign performance- Maintained compliance and controls to ensure error free execution to ensure marketing strategies and campaigns met all legal and compliance guidelines

Vernon Hills, Il

Marketing Coordinator - Created and executed integrated marketing campaigns through web, email, and print marketing to support the first ever STEM product line for the company- Supported national and regional trade shows through booth design, advertisement, email campaigns, web content and webinars - Wrote customer-centric content for the website and assisted with photo shoots for the yearly catalogue

Buffalo Grove, Il

• Managed the super-fulfillment of digital-print including scheduling, quality control, finishing and shipping