Anna Borén

Anna Borén Email and Phone Number

Head Of Customer Service på KNAPP AB @ KNAPP AB
Anna Borén's Location
Sweden, Sweden
Anna Borén's Contact Details

Anna Borén personal email

n/a
About Anna Borén

Long experience in leading/management positions. Good in building trustful relationships & winning teams.Fluent in both spoken and written English.Projects within web, CRM, e-Commerce & retail

Anna Borén's Current Company Details
KNAPP AB

Knapp Ab

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Head Of Customer Service på KNAPP AB
Anna Borén Work Experience Details
  • Knapp Ab
    Head Of Customer Service
    Knapp Ab Feb 2020 - Present
    Malmö, Skåne, Sverige
    View
  • Ikea Group Digital
    Platform Operations Manager Retail Range & Merchandising & Crm (Acting)
    Ikea Group Digital Jun 2019 - Feb 2020
    Helsingborg
  • Ikea Group
    Service Operations Area Manager Retail & Customer Fulfilment
    Ikea Group Aug 2017 - Jun 2019
    Helsingborg, Sweden
    As Service Operations Area Manager I'm overall responsible for all aspects of IT service delivery for the solution area "Retail & Customer Fulfillment" (Global services with staff in Helsingborg, Älmhult & Shanghai. Service Level Fulfillment teams also in India). E.g. operations of the services, IT Support, execution of life cycle management and IT Service continuity management. I'm overall responsible for IT Service Performance in accordance with service level agreements (SLA), including responsibility for needed suppliers operational delivery. Accountable for securing valid internal & external agreements as required to fulfill the SLA's. Responsible to secure continual improvements of the service area, budget and to secure the agreed IT service cost for the area. I'm also contributing in relevant governance forums, steering groups etc. to secure operational advisory for IT services within the area Retail & Customer Fulfillment.
    View
  • Ikea It
    Infrastructure Manager
    Ikea It Mar 2014 - Aug 2017
    Helsingborg, Sweden
    In this role I was accountable for securing infrastructure deliveries for our ticketing system Remedy and our monitoring solutions to our business within IKEA. I was responsible for Infrastructure Management within the two areas leading both business and people based on todays and tomorrows needs. My team was located in Helsingborg, Älmhult and Dortmund. I also had a managed service team in Bangalor/India. When I took over the team they were a dysfunctional team in chaos but after two years we managed to turn it to be a professional team with a lot of drive. I’m so proud of the team and the journey we did together!
  • Ikea It Ab
    Team Manager Ikea It Pmo
    Ikea It Ab Aug 2011 - Apr 2014
    Helsingborg & Älmult, Sweden
    In this role I was Team Manager for IT Project Managers located in Helsingborg and Älmhult. I was responsible for providing professional project management skills to the project portfolio, performance and delivery follow up with orderers, steering groups and project Managers.
  • Ikea It Ab
    Acting Pmo Manager/Team Manager
    Ikea It Ab Sep 2012 - Mar 2013
    Helsingborg
    As Project Office Manager I lead the development and establishment of common project capability, common tools and methods, resource and capability planning, competence development and quality assurance/readiness. Also responsible for performance & delivery follow up with orders, steering groups and project managers and for compliance to all aspects of how IKEA worked with projects.
  • Ikea It Ab
    Team Manager It Pmo
    Ikea It Ab Aug 2011 - Mar 2013
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  • Ikea It
    Project Manager/Service Delivery Manager
    Ikea It Oct 2008 - Aug 2011
    Lead projects within IRW IKEA Retail Website, implementing Omniture tool for web statistics, new Framework, e-commerce project and CRM-project. Service Delivery Manager for on-line Sales and Payments & CRM-services.
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  • Swedish Armed Forces
    Head Of Swedish Armed Forces Adl-Unit
    Swedish Armed Forces May 2005 - Sep 2008
    I was Unit Manager for the Swedish Armed Forces ADL-Unit. I started the ADL-unit, implemented a Learning Management System (LMS) and started up e-learnings within the Swedish Armed Forces global.
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  • Swedish Armed Forces
    Project Manager
    Swedish Armed Forces Jan 2003 - Apr 2005
    Swedish Armed Forces unit for Leadership and Pedagocial development
    View
  • Swedisharmedforces
    Teacher
    Swedisharmedforces Jan 2002 - Dec 2002
    Teacher within Intelligence & Command and Control
  • Wm-Data
    Project Manager
    Wm-Data 2000 - 2001
    E-learning project
  • Swedish Airforce
    Officer
    Swedish Airforce 1990 - 2000

Anna Borén Skills

Project Management Leadership Team Leadership Change Management It Management Pmo Itil Project Portfolio Management E Commerce It Service Management Software Project Management Project Planning Organizational Development Coaching Leadership Development Scrum International Project Management Requirements Analysis Process Management Agile Methodologies Rup

Anna Borén Education Details

Frequently Asked Questions about Anna Borén

What company does Anna Borén work for?

Anna Borén works for Knapp Ab

What is Anna Borén's role at the current company?

Anna Borén's current role is Head Of Customer Service på KNAPP AB.

What is Anna Borén's email address?

Anna Borén's email address is an****@****kea.com

What is Anna Borén's direct phone number?

Anna Borén's direct phone number is +46422*****

What schools did Anna Borén attend?

Anna Borén attended Umeå University, Halmstad University, Högskolan I Halmstad, Wmdata, Swedish National Defence College.

What are some of Anna Borén's interests?

Anna Borén has interest in Science And Technology.

What skills is Anna Borén known for?

Anna Borén has skills like Project Management, Leadership, Team Leadership, Change Management, It Management, Pmo, Itil, Project Portfolio Management, E Commerce, It Service Management, Software Project Management, Project Planning.

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