Anna Bould Email & Phone Number

United Kingdom

Cramlington, England, United Kingdom

Head of IT Projects, responsible for managing Sterling’s IT project team, delivering the global project portfolio across all sites around the world, including business analysis and project delivery work streams.

United Kingdom

Newcastle Upon Tyne, United Kingdom

• As a Senior Project Manager I run multiple, large-scale projects averaging circa 25+ projects concurrently for a variety of clients and a variety of products and services, such technologies include cloud, connectivity, hosted telephony, cyber security and professional services.• Delivering large, complex, and high value projects within time & budget, using PRINCE2 project methodology.• Developing and maintaining relationships with customers, suppliers, and stakeholders through audience appropriate communications.• Add value through cross sell and up sell to existing clients where appropriate • Play a pivotal role between sales and the customer ensuring solution delivery to customer satisfaction

Prudhoe

Responsible for the daily Management of a very busy Service Delivery team who project Manage complex solutions for business customers for both Traditional PBX hardware and VoIP based communication solutions.Main ResponsibilitiesManagement and Direction of a busy Service Delivery Team responsible for Project and Contract Management of new System Hardware and VoIP solutions in a challenging and demanding environment.Management of 25 staff based over multiple locations Recruitment of staff, completion of regular team assessments and evaluationsSuccessful delivery of complex Installation Projects ensuring contracts were managed in full through to completion and customer satisfaction.Ensuring high standards of customer care were maintained and acting as a point of escalation if required Designing and implementing bespoke training schedule for staff to ensure sills required were attained and gaps in knowledge addressed, promoting continued learning and development for all.Problem solving, designing and delivering alternative solutions when required Developing and Maintaining relationships with key stakeholders : Internal departments, clients and external suppliersPromoting Excellent Customer Experience at every opportunityProducing detailed and effective management reports both performance and commercial against targets and SLA’s.Offering support and advice to sales staff assisting in designing a bespoke solution to client specific requirements

Starting as a Customer service Advisor and promoted to Mortgage and Investment Advisor.

Telesales and Admin representative, responsible for the day to day running of the office along with calling customers to sell products and make appointments for the field sales staff to attend.

as the Receptionist and PA to the Sales Manager in a family run business, my role involved maintaining the reception area, greeting customers, handling phone calls and general office duties for the Sales Director.

My first job from leaving school, employed as a general sales assistant catering to the needs of customers wishing to buy equestrian items.

Itil 4 Foundation

Edi Level 3 Nvq In Management

Edi Level 3 In Management Principles

Edi Level 2 In Application Of Number

Edi Level 2 In Communication Skills

Edi Level 2 In Information & Communication Technology

Prince2 Foundation And Practitioner

Develop Your Coaching & Monitoring Skills

Develop Supervisory Skills

Train The Trainer Skills

Education record

3 O Levels 5 C.S.E levels