Anna Bourque Email & Phone Number

Dbhdd, Atlanta Ga

Provide inter agency coordination which includes the following, Primary subject matter expert for the Administrative Service Organizations (ASO) contract deliverables, procurement management and contract negotiations. Provide information and act as the decision point for the ASO’s implementation. Develop and managed a structured team which included facilitating the Steering Committee, oversee the project plan and development, organize the implementation team, and project updates to DBHDD leadership. Coordinate and monitor cross-functional deliverables and timetables. Provide troubleshooting for internal and external stakeholders. Monitor contract deliverables and administer budget and corrective action plans. Develop protocols for internal and external communication. Direct a team of staff from other divisions to meet the goals of the as defined by the Steering Committee.

Provide quality assurance, review and protocol to all programs within Georgia Parent Support Network. Ensure contract compliance and outcome driven services are provided. Review policy at the agency and the state levels and make recommendations. Provide training as needed. Work with the CEO, COO and Board of Directors as facilitator to the strategic planning process. Provide implementation plans and corrective action plans as required. Manage grant application and funding request processes for foundations, state and federal applications. Monitor progress on implementation and corrective action plans. Facilitate Family Team Meetings and Wraparound Team Meeting. Attend state and federal meetings to represent the family movement, Georgia Parent Support Network and youth who suffer the challenges of mental illness.

Procedures and protocol development related to the delivery of mental health services in a public Medicaid environment. Managed a staff of 12. Provided for the growth of services. Opened satellite offices in remote areas. Searched for business development opportunities. Developed internal auditing processes. Managed reviews and audits from external organizations. Expanded brand to incorporate outpatient services. Managed million dollar budget.

Provide dynamic leadership for a multi-million dollar organization and serve as system advocate for families and children with emotional, behavioral, and emotional disorders. Also promote, market, and represent GPSN in the community (local, state, and federal levels), advise and support the Board of Directors, establish and monitor maintenance of budgets, maintain partnerships with other organizations, ensure organizational fulfillment of legal requirements, and oversee implementation of agency policies and procedures. Director of Programs

Responsible for overseeing a system of care serving 200 children with mental, emotional, and behavioral difficulties and their families through the wraparound process. Supervised a staff of 14 and oversaw services provided by six partnering agencies including inter- and intra-agency communication and conflict resolution. Provide oversight for the quality assurance and outcomes measurement system for both the system of care and for GPSN.

Wrote and instituted agency policies and procedures, ensured contract adhesion, managed finances, procured grants, supervised staff, acted as ChAMPS consultant and consulted with various community providers to ensure services were family-driven, and presented programs on state and national levels.

Developed and implemented a program providing services to safely maintain adjudicated juvenile sex offenders who have been released into the community

Responsibilities included execution of all production scheduling, quality control, maintenance of customer service department, and purchasing. Provide liaison between sales and production.

Responsible for network administration, accounts payable, accounts receivable, general ledger, payroll, journal entries, job costs, commissions, credit management, and profit/loss statements.

Lean Six Sigma Black Belt

Mscm, Conflict Management

B.S, Criminal Justice